Christian Tuazon
Pasay, Metro Manila
Summary
Aspiring cabin crew member with a hospitality background and experience in front office operations and food & beverage service, gained through guest-facing roles in hotels and resorts, including work on a pre-opening team. Interested in providing attentive customer service, supporting passenger comfort and safety, and contributing positively in fast-paced, team-oriented environments. Adaptable, willing to learn new systems and procedures, and committed to professionalism, teamwork, and continuous personal development.
Overview
2
2
years of professional experience
Work History
Front Office Specialist/Guest Service Specialist
City Garden Grand Hotel
01.2024 - 01.2025
- Welcomed guests with a professional demeanor and provided seamless check-in and check-out experiences. Handled guest mail and package deliveries with care and efficiency. Assigned rooms, issued keys, and shared key hotel information. Resolved concerns promptly, escalating major issues when necessary, and offered service recovery solutions within set guidelines to ensure guest satisfaction.
- A 4-star property highly regarded for its prime Makati location, spacious and immaculately kept rooms, and warm, professional hospitality. Frequently praised as delivering 5-star level experiences at excellent value.
Food and Beverage Specialist
Mandarin Bay Resorts and Spa
01.2023 - 01.2024
- Addressed guest concerns promptly and professionally to maintain high satisfaction levels. Coordinated with Conference Services and F&B teams to optimize revenue and service quality. Ensured proper staffing, cleanliness, and setup of dining areas. Maintained knowledge of hotel services, promotions, and menus to assist guests effectively. Consistently upheld grooming standards and punctuality in line with company policies.
- A contemporary 5-star beachfront resort lauded for its prime Station 2 location, spacious and immaculate accommodations, and exceptional service.
Education
Bachelor of Science - Hospitality Management
Advance Central College
San Jose Antique01.2023
Skills
- Attention to detail
- Negotiation
- Computer/Technological Proficiency
- Customer Service
- Reception duties
- Time management proficiency
- Hospitality services
Language
English
Filipino
Hiligaynon
Timeline
Front Office Specialist/Guest Service Specialist
City Garden Grand Hotel
01.2024 - 01.2025
Food and Beverage Specialist
Mandarin Bay Resorts and Spa
01.2023 - 01.2024
Bachelor of Science - Hospitality Management
Advance Central College
References
- Mary Coleen Valdez, Front Office Supervisor at City Garden Grand Hotel, +63 916 440 7239
- Jayson Lucena, Former Front Office Shift Head at City Garden Grand Hotel, +63 956 361 2857
- Gwen Padilla, Former Front Office Shift Head at City Garden Grand Hotel, +63 976 106 0089