April Joy Alave

FOR EXISTING TENANTS:

• Attend to and give feedback on tenant inquiry and concerns
• Prepares, monitor and follow thru tenant submission of pending requirements (government permits, etc.)
• Prepares PFA
• Discuss TCO findings with tenant and the process of construction deposit refund
• Follow-up other departments on clearances for deposit refund
• Prepare letters for tenants for insurance renewal (one month advance)
• Follow-up tenants PC POS hook-up status (for non-sending tenants)
• Email/monitor/issue walkthrough findings to tenants
• Sign tenant endorsement letters and receive request letters
• Communicate renovation requirements (if applicable)

FOR INCOMING TENANTS:

• Initiate turnover of leased space by MPEC Eng'g. and Planning, immediately after settlement of required deposits
• Expedite processing of tenants plans/layouts, TCO
• Ensure submission of required government permits, Affidavit of Undertaking and CARI
• Schedule and coordinate for the preconstruction meeting
• Ensure that tenant concerns are attended to by the Chief Engineer and Architect
• Coordinate with constructing tenants, Architect and Engineer for regular inspection schedule
• Join constructing tenant inspection schedule with Architect and Engineer
• Schedule tenant employees/owners for House Rules Orientation
• Follow-up on Tenant ID requirements and insurance prior to store opening
• Monitor tenant store opening and ensure completeness of pre-ops requirements
• Communicate renovation requirements (if applicable)

• Managed 2 Housekeeping Supervisors and 75 agency-hired personnel
• Ensure proper planning, organizing, delegating, and overseeing overall operations of the Food Court, Landscape, and Housekeeping Department in a smooth, efficient, and effective manner
• Monitors and closely supervises activities of all contracted agency janitorial personnel
• Ensures that all hallways and common areas are kept clean, clear from all obstructions or wet spills, and safe
• Implements and ensures compliance with established Mall House Rules among mall partners to ensure smooth operations
• Reports promptly to departments concerned (Engineering or MPEC) all mall equipment facilities that are down and that require immediate repairs
• Initiates methods and procedures to control expenses without affecting set Mall standards
• Initiates preparation of all required management reports (expense and/or commissions).
• Initiates ways to promote customers, tenants, and inter-company communications/feedback concerning further improvement of service
• Ensures immediate response to all incidents within the Mall that either affect customers, tenants, or mall facilities and equipment. Makes sure that problems are resolved and necessary follow-ups are done afterward for the satisfactory resolution of any problems such as but not limited to fire incidents, accidents, and water leaks.
• Recommends and implements approved objectives, operating plans, policies, programs, strategies, and budgets of the mall
• Coordinates with concerned departments as well as tenants -to ensure smooth, efficient and harmonious working relationship as well as initiates recommendations Management solutions to the problems of the tenants
• Coordinates with Engineering Department regarding maintenance or repair works necessary to maintain high mall operating standards
• Closely coordinates with Mall Security Department regarding safety and security concerns including strict implementation and monitoring of violations against Mall House Rules & Regulations
• Receives and entertains inquiries and complaints from tenants and the general public. Attends to their immediate resolution
• Assumes responsibility for the discipline, attendance, work performance, counseling, training, and development of personnel under his supervision
• Ensures that policies and procedures are being adhered to by personnel and Mall partners to maintain the quality service of the Mall
• Conducts daily inspections of mall partners to ensure compliance with mall house rules especially concerning safety
• Motivate the team and resolve issues that occur
• Sign work permit/gate pass/ TPM ID / endorsement letter etc
• Acts as Officer-in-charge in the absence of the Mall Manager

• Supervised 75 agency-hired personnel
• Ensures the cleanliness of the mall and the safety of customers at all times
• Implements and ensures compliance with established Mall House Rules and reports any violations observed
• Supervises all contracted janitorial agency personnel within Tile Mall including its perimeter. Exercises administrative supervision over all janitors in the performance of their housekeeping function
• Ensures the efficient and cost-effective operations of the Housekeeping department.
• Recommends ways to improve efficiencies
• Receives and processes Service reports of all housekeeping suppliers, contractors & service providers
• Coordinates with other departments in the deployment of janitorial personnel for duties other than housekeeping
• Checks and ensures that all mall facilities, equipment, amenities, and the like are always in peak operational condition
• Responds immediately to all emergencies within the mall
• Prepares all management reports as may be required
• Assumes responsibility for the discipline, attendance, work performance, counselling, training & development of personnel under my supervision

• Monitors and implements housekeeping and sanitation rules and regulations concerning food service area
• Assigns duties, inspects work, investigates and responds to complaints concerning food service and food service area attendants, and takes corrective action
• Trains and coaches new employees(in-house and agency) and supervises food service area staff to ensure delivery of service is aligned with company standards
• Monitors and reviews the LPG consumption reports given by the suppliers
• Oversees the LPG concerns of the mall, tenants, and supplier, and monitors availability and deliveries of LPG
• Ensures sufficient stock of mall-approved beverages sold to food court tenants and food kiosks, monitors inventory of par stock, and processes payments to suppliers on time.
• Supervised daily operations of food court, ensuring compliance with health and safety regulations.
• Coordinated staff schedules, optimizing coverage during peak hours to enhance customer service.
• Trained new employees on food handling procedures, contributing to a knowledgeable and efficient team.
• Resolved customer complaints promptly, enhancing satisfaction and fostering positive dining experiences.
• Conducted regular performance evaluations for team members, providing constructive feedback for improvement.
• Reduced employee turnover rate by implementing effective training programs and fostering a positive work environment.
• Contributed towards maintaining a safe working environment by adhering strictly to established safety protocols and guidelines.
• Enhanced customer satisfaction by efficiently managing food court operations and addressing concerns promptly.
• Implemented effective scheduling practices that maintained optimal staffing levels during peak business hours.
• Maintained high standards of cleanliness and sanitation in the food court, ensuring compliance with health regulations.
• Conducted regular equipment maintenance checks to ensure optimal performance, minimize downtime, and prolong the lifespan of appliances.
• Conducted regular performance reviews for staff members, identifying opportunities for professional development and growth
• Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
• Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
• Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
• Answer all client questions and incoming calls.
• Responsible for organizing reservations and guest accommodations
• Monitor, organize, and forward emails.
• Maintain records and files.
• Trained new front desk staff on customer service protocols and hotel management systems.
• Implemented efficient booking procedures, reducing wait times for guests during peak hours.
• Coordinated room assignments and special requests to optimize occupancy rates.
• Assisted guests with inquiries, providing information on hotel services and local attractions.
• Managed guest check-in and check-out processes, ensuring smooth operations and high satisfaction.
• Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
• Monitored inventory of supplies and placed orders to maintain operational efficiency at front desk.
• Developed procedures for handling reservations, improving accuracy of bookings and minimizing errors.
• Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
• Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
• Exceeded performance metrics consistently by multitasking effectively under pressure during high-traffic periods.
• Organized guest transportation requests smoothly, coordinating with hotel drivers or external companies to meet guest needs promptly.
• Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests, minimizing delays during peak times.
• Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Contributed to business growth by upselling available services such as spa treatments or room upgrades when appropriate.
• Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
• Assisted management with inventory control of office supplies and amenities for guests'' use throughout their stay.
• Maintained accurate records of room reservations, ensuring smooth transitions for both guests and hotel staff.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Monitored security cameras regularly to ensure a safe environment for both guests and employees on the property.
• Kept accounts in balance and ran daily reports to verify totals.
• Supported marketing efforts by promoting upcoming events or special offers to potential customers through social media or email campaigns.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Developed strong relationships with regular clientele by providing excellent service tailored to their individual preferences.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Resolved guest complaints by addressing issues with rooms promptly.
• Attended staff meetings and brought issues to attention of upper management.
• Checked guests in out of hotel, made reservations, and processed payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed front desk maintenance of client records and lab data.
• Organized, maintained and updated information in computer databases.
• Handled assignments independently with good judgement and critical thinking skills.
• Confirmed appointments, communicated with clients, and updated client records.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Greeted customers and provided menus upon arrival to dining room.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Established rapport with customers by providing friendly and attentive service.
• Addressed customer complaints and inquiries to verify satisfaction.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Arranged tables and chairs for special occasions and events.
• Assisted with bussing tables and cleaning up spills.
• Engaged in suggestive selling and other sales techniques.
• Assisted customers with carry-out service.
• Monitored dining room inventory and replenished as necessary.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Provided attentive service and proactively assessed guest needs.
• Contributed to team success through flexibility in taking on additional responsibilities during busy times or absences of fellow attendants.
• Provided outstanding customer service, addressing guest inquiries and resolving complaints professionally and courteously.
• Delivered timely, accurate, and friendly service to ensure positive guest experiences and repeat business.
• Ensured seamless dining experiences through effective communication with kitchen staff regarding order status and special requests.
• Maintained a pleasant atmosphere for diners by proactively addressing any issues related to noise levels or lighting conditions in the dining area.
• Maximized customer satisfaction with prompt attention to drink orders, expert knowledge of menu offerings, and attentive service throughout meals.
• Improved table turnover rates by efficiently clearing and resetting tables after guests'' departure.
• Assisted with training new Dining Attendants, sharing best practices, and providing constructive feedback for improvement.
• Increased overall efficiency by coordinating with other Dining Attendants on tasks such as refilling water glasses, removing used dishes, and restocking utensils when necessary.
• Enhanced customer satisfaction by promptly attending to their dining needs and maintaining a clean environment.
• Demonstrated excellent multitasking abilities while balancing multiple priorities during peak service hours.
• Collaborated with team members to streamline dining room operations for increased efficiency and productivity.
• Strengthened relationships with regular customers through personalized attention, remembering preferences, names, and engaging in friendly conversation.
• Promoted a safe working environment by adhering to company policies regarding food handling, hygiene practices, and workplace safety regulations.
• Maintained high cleanliness standards by consistently performing proper sanitation practices throughout the dining area.
• Contributed to revenue growth by upselling menu items and promoting daily specials to guests.
• Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
• Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.