April V. Balu-an
Calamba City,Laguna,Philippines
Summary
Expands leadership responsibilities to enhance organisational capabilities and exceed corporate goals. Improves customer satisfaction through effective team management and operational oversight. Drives commitment to stakeholders and the community through strategic resource allocation.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Jollibee Foods Corporation- Panda Express
Santa Rosa City, Laguna
02.2023 - 05.2026
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Handled inventory management, including ordering supplies and conducting regular stock takes.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
Production Operator
Fujifilm Optics Philippines Incorporation
Calamba City, Laguna
08.2022 - 02.2023
- Followed production schedule to achieve set time scales and quality standards.
- Kept tools and equipment organised and in good working condition.
- Operated production machinery, adjusting settings for optimal performance and quality output.
Quarantine Facility Staff (encoder)
Victorias City Health Office
Victorias City, Negros Occidental
10.2020 - 12.2021
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
Education
BS - Hotel and Restaurant Management
Central Philippines State University
Victorias City01-2019
Secondary -
Victorias National High School
Victorias City01-2015
Primary -
SAARBA Elementary School
Municipality of Manapla01-2010
Skills
- Operational management
- Customer feedback improvement
- Staff training
- Team building
- Inventory management
- Kitchen staff coordination
- Staff leadership
References
- Kaela Catherine P. Vista, Restaurant Manager, JBPX Foods Inc., 09565030277
- Temujin Gonzalez, Asst. Restaurant Manager, JBPX Foods Inc., 09218692692
- Argel Jim Teodoro, Restaurant Manager, Danielito's Home Kitchen, +639198036631
Personal Information
- Age: 29
- Height: 5'1"
- Weight: 53 kgs
- Citizenship: Pilipino
Languages
English
Advanced
C1
Hobbies and interests
- team sport
- volunteering
- photography/painting
Accomplishments
- Played a key role in obtaining restaurant's license and expanding the bar area, thereby increasing overall sales by 100% from previous year.
Timeline
Assistant Restaurant Manager
Jollibee Foods Corporation- Panda Express
02.2023 - 05.2026
Production Operator
Fujifilm Optics Philippines Incorporation
08.2022 - 02.2023
Quarantine Facility Staff (encoder)
Victorias City Health Office
10.2020 - 12.2021
BS - Hotel and Restaurant Management
Central Philippines State University
Secondary -
Victorias National High School
Primary -
SAARBA Elementary School