Apreal Lepatan
Service Delivery Specialist
Cebu City, Province Of Cebu,CEB
Summary
Dynamic Service Delivery Specialist with a proven track record at Kuhene+Nagel, excelling in incident management and enhancing customer satisfaction. Skilled in service level agreement management, I effectively resolved issues, ensuring timely communication and fostering strong client relationships. Committed to driving results through proactive engagement and meticulous attention to detail.
Overview
2
2
years of professional experience
Work History
Service Delivery Specialist
Kuhene+Nagel
Cebu City, Province Of Cebu, Philippines
07.2024 - Current
- Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
- Collected delivery instructions from [Type] sources to verify instructions and routes.
- Transported and delivered items to clients or businesses safely.
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
Account Associate
Wealth Development Bank
Cebu City, Province Of Cebu, Philippines
10.2023 - 12.2024
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
Marketing Assistant
Security Bank Corporation
Cebu City, Province Of Cebu, Philippines
02.2024 - 06.2024
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Education
Bachelor of Science - Business Administration And Management
Cebu Technological University
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Service level agreement management
Customer satisfaction
Incident management
Business process mapping
Timeline
Service Delivery Specialist
Kuhene+Nagel
07.2024 - Current
Marketing Assistant
Security Bank Corporation
02.2024 - 06.2024
Account Associate
Wealth Development Bank
10.2023 - 12.2024
Bachelor of Science - Business Administration And Management
Cebu Technological University
04.2001 -