Michelle Fabunan

Accenture Inc.

Quezon City

11.2006 - Current

Enhanced customer satisfaction with timely resolution of issues and proactive communication.
Championed a culture of accountability and high performance within the team, resulting in increased productivity and improved overall service quality.
Maintained up-to-date knowledge of industry trends and best practices, making recommendations for process improvements when applicable.
Oversaw the development of customized solutions for clients, working closely with technical teams to address unique requirements.
Optimized resource allocation across projects by analyzing workloads and forecasting future needs based on historical data.
Established effective feedback channels between clients and service delivery teams, ensuring continuous improvement in operations.
Served as a key point of contact for clients, fostering strong relationships and improving client retention rates.
Successfully resolved escalated customer issues, ensuring their satisfaction while adhering to company guidelines.
Collaborated with cross-functional teams to ensure seamless service delivery and prompt issue resolution.
Evaluated staff performance and provided coaching to address inefficiencies.
Conducted regular reviews of operations and identified areas for improvement.

Summary