- English
- Tagalog
APPLE GONZALES CRUZ
Taguig City
Summary
Versatile Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and colleagues and serving as the liaison between different branch or site offices. Competencies include record keeping, document management, personal support and report presentation. Committed to performing all tasks with the highest level of professionalism and competence.
Overview
11
11
years of professional experience
Work History
SMALL BUSINESS OWNER/ONLINE SELLER
SELF EMPLOYED E-COMMERCE
05.2020 - Current
- Company Overview: Facebook Marketplace, Shopee PH & Tiktok Selling Platform
- Prospected and developed existing leads through chat message of the e-commerce platform used to maintain existing customers and generate new customers opportunities
- Maintained High Feedback Ratings from customers by responding quickly to questions and problems
- Engage in timely, customer communications resolve issues and identify sales opportunities
- Creating sales invoice to customers using bookipi app and send it to them
- Arranged same day delivery to customers door-step using my partner logistics such as lalamove, angkas padala and grab express
- Booked and arranged pick-up deliveries to customers door-step via partnered logistics such as J&T Express, Shopee Express, & Flash Express
- Developed effective sales strategies to enhance customer satisfaction and boost sales
- Educate potential partners on business opportunities offering distributorship and resellers
- Creating & designing marketing poster using graphic design app such as canva, capcut, story art, unfold, retouch, lightroom and photoroom
- Monitor stocks expiration and updating stock inventory
- Encoding or doing data entry of the products sold on a daily or weekly basis
- Preparing Financial Report such as Income Statement to monitor the performance of my small business over a specific accounting period
- Marketing the product by posting them on my e-commerce platform on a daily basis
- Creating Discounts and Bundle Deals by joining E-commerce Platform Promotional Campaign example of this are Payday Sale, Mid-Year Sale, Year-end Sale, Black Friday Sale, Flash Sale and monthly same numbers sale (1.1, 2.2, 3.3, 4.4, 5.5, 6.6, 7.7, 8.8, 9.9, 10.10, 11.11, and 12.12)
- Facebook Marketplace, Shopee PH & Tiktok Selling Platform
ADMINISTRATION ASSISTANT/ EXECUTIVE ASSISTANT
Multiplex Construction LLC
04.2016 - 06.2019
- Company Overview: Lifting Operations Administration
- Acting as point of contact among executives, employees, clients and other external partners
- Managing executives' calendars and set-up meetings
- Take minutes during meetings
- Screen and direct phone calls and distribute correspondence
- Organize and maintain the office filling system
- Make travel and accommodation arrangements
- Oversee the performance of the other clerical staff
- Maintaining & updating the skills matrix for lifting staff
- Liaise with HR on matters of leave and absence
- Liaise with sites on matters of leave and absence
- Ensure that the leave booking and allocation process is followed and correct
- Update HR every day with the current and updated leave and skills matrix
- Ensure that the process for transfer of personnel is followed and complete
- Suggest improvements to the process to improve efficiency
- Administer training course booking
- Administer training course relevant paper work (attendance sheets etc.)
- Liaise with instructions on training paperwork
- Maintain training course material stock numbers
- Issue course attendance certificates
- Maintain and monitor 3rd Party Certifications validity and expiry
- Liaise with sites on matters of feedback and QA/QC
- Liaise with relevant stakeholders on matters of feedback
- Complaint handling on course appeals
- Prepare any reports required for management information
- Manages the schedule of conference rooms for meeting appointments
- Regularly files admin documents
- Any other duties deemed reasonable and pertinent to lifting and hoisting operations as agreed with line management
- Lifting Operations Administration
SALES COORDINATOR
Dutest Industrial Establishment
03.2015 - 04.2016
- Company Overview: Sales Coordination
- Handling a high volume of customer enquiries whilst providing a high quality of service to each caller
- Tracking sales orders to ensure that they are scheduled and sent out on time
- Effectively communicating with customers in a professional and friendly manner
- Ensuring the delivery of goods to customers
- Supporting the field sales team
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
- Speaking with customers using clear and professional language
- Resolving any sales related issues with customers
- Completing the administrative needs of the Sales Department
- Making follow-up calls to confirm sales orders or delivery dates
- Responding to sales queries via phone, e-mail and in writing
- Assisting other company departments when necessary
- Preparing quotations for products and services
- Securing purchase orders
- Answering the telephone for other individuals within the office during their absence
- Helping out in any departmental audits
- Managing existing client relationships
- Converting purchase order into work order in our ERP system
- Sales Coordination
SECRETARY CUM RECEPTIONIST
Eligere Online School
03.2014 - 09.2014
- In-charge of all school documents (photocopying, filing, scanning)
- Greeting persons entering establishments
- Answering Phone calls
- Transmit information or documents to teachers and customers
- Distribute incoming mails to the teachers
- Accommodating of prospective clients
- In-charge in schedule of all the teachers
- Handles petty-cash
- Records and distribute phone messages
- Monitoring Attendance of teachers
Education
Bachelor of Science - Business Administration (Major in Marketing)
Don Honorio Ventura Technological State University
01.2014
Skills
- Microsoft Office
- Invoice Processing
- Verbal Communication
- Written Communication
- Spreadsheet Management
- Office Administration
- Organizational Skills
- Inventory Management
- Multitasking
- Editing
- Organizing Files
- ERP System
- Virtual Assistant
- Graphic Skills
- Social Media Marketing Skills
Languages
Seminarstrainingattended
- Seller Affiliate Webinar: Add to Cart! Levelling Up Social media & Product Advertising, Shopee Affiliate Program PH, 03/01/23
- Grow Your Business: Marketing Strategies for E-Commerce, Shopee University Webinar, 07/01/22
- Genderizing Leadership: Sharing the GAD Vision in the New Normal, Don Honorio Ventura Technological State University Webinar via Google Meet, 06/01/21
- Life & Variable Insurance Selling, Sunlife of Canada (Philippines), INC. Webinar via Zoom, 05/01/20
- Introduction to Food Processing, TESDA Online Program, 05/01/20
- Abu Dhabi International Petroleum Exhibition Conference (ADIPEC), Abu Dhabi National Exhibition Centre, Abu Dhabi U.A.E, 11/01/15
- NSTP-CWTS Seminar, Bren Z. Guiao Convention Center San Fernando, Pampanga, 11/01/10
- The Role of Bangko Sentral ng Pilipinas in the Economy and Briefing of New Generation Philippine Bank Note, Don Honorio Ventura Technological State University Mexico, Pampanga, 01/01/13
- Department of Labor and Employment (DOLE) Pre-Employment Training Program, Don Honorio Ventura Technological State University Bacolor, Pampanga, 02/01/11
Personal Information
- Date of Birth: 02/24/94
- Nationality: Filipino
- Marital Status: Married
References
Mr. Gary J. Mahoney, Lifting Division Manager, +44 7412 449666
Generalsummary
Versatile Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and colleagues and serving as the liaison between different branch or site offices. Competencies include record keeping, document management, personal support and report presentation. Committed to performing all tasks with the highest level of professionalism and competence.
Timeline
SMALL BUSINESS OWNER/ONLINE SELLER
SELF EMPLOYED E-COMMERCE
05.2020 - Current
ADMINISTRATION ASSISTANT/ EXECUTIVE ASSISTANT
Multiplex Construction LLC
04.2016 - 06.2019
SALES COORDINATOR
Dutest Industrial Establishment
03.2015 - 04.2016
SECRETARY CUM RECEPTIONIST
Eligere Online School
03.2014 - 09.2014
Bachelor of Science - Business Administration (Major in Marketing)
Don Honorio Ventura Technological State University
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