Computer Skills
Ann Margaret Perez
Credit and Collections Analyst (Back Office)
Bagac,BATAAN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Credit and Collection Analyst (Back Office)
Accenture Inc.
Quezon City, Philippines
03.2024 - Current
- Analyzed financial statements for accurate assessment of customer creditworthiness, mitigating risk exposure.
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
- Researched billing errors and discrepancies to initiate corrective action.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Builder Support (Back Office)
Accenture Inc.
Cubao, Metro Manila, Philippines (Remote)
04.2018 - 03.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Billing and Collections Specialist
Transworld Systems Inc.
Quezon City, Metro Manila, Philippines
05.2012 - 08.2016
- Achieved performance goals on consistent basis for more than 100% rate in metrics.
- Managing account statuses
- Receiving and sorting incoming payments
- Organized monthly account statements for distribution to clients, promoting transparency regarding their financial obligations to company
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant policies and procedures for accurate billing practices
- Maintained strong client relationships through professional and courteous interactions during billing inquiries and dispute resolutions
- Monitored accounts receivable aging reports, identifying delinquent accounts requiring immediate attention to minimize losses
Education
Bachelor of Arts - Mass Communications
Northwestern Visayan Colleges
Kalibo Town, Province Of Aklan, Philippines 04.2001 -
Skills
Call center experience
Computer Proficiency
Scheduling
Information Security
Paperwork Processing
Customer Relationship Management (CRM)
Customer satisfaction measurement
Financial statements expertise
High risk account reviews
Verbal and written communication
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Self-Motivated
Multitasking Abilities
Critical Thinking
Analytical and Critical Thinking
Dependable and Responsible
Attention to Detail
Accomplishments
- My previous position afforded me a well-rounded skill set, including excellent relationship building and excellent time management skills.
- Achieved launching the newly client's tool
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved garnering promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home option4-day work weekQuote
It is never too late to be what you might have been.
George Eliot
Software
Interests
Binge watch the Game of Thrones and House of Dragons
Dogs
Cooking Filipino Dishes
Cycling
Timeline
Credit and Collection Analyst (Back Office)
Accenture Inc.
03.2024 - Current
Builder Support (Back Office)
Accenture Inc.
04.2018 - 03.2024
Billing and Collections Specialist
Transworld Systems Inc.
05.2012 - 08.2016
Bachelor of Arts - Mass Communications
Northwestern Visayan Colleges
04.2001 -