Ann Lynette Bergonio
Banker
Virac
Summary
Dynamic Branch Service Associate with a proven track record at Citysavings Bank, excelling in operational efficiency and compliance. Expert in cash handling and transaction processing, I enhance customer satisfaction through effective issue resolution and account management. Recognized for analytical thinking and collaboration, driving streamlined operations and improved workflow.
Overview
2
2
years of professional experience
Work History
Branch Service Associate
Citysavings Bank
04.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Processed transactions accurately while maintaining compliance with banking regulations.
- Assisted customers with account management and product selection to enhance satisfaction.
- Conducted daily cash handling procedures, ensuring accuracy and accountability in cash drawer management.
- Collaborated with team members to streamline branch operations and improve workflow efficiency.
- Maintained accurate documentation of customer transactions, ensuring compliance with regulatory requirements.
- Provided backup support to teller staff during high-volume periods, ensuring smooth branch operations.
Education
Catanduanes State University
Virac Ctanduanes07.2023
Skills
Branch operations
Operational efficiency
Cash handling expertise
Document verification
Compliance awareness
Loan processing
Transaction processing
Credit assessment
Analytical thinking
Timeline
Branch Service Associate
Citysavings Bank
04.2024 - Current
Catanduanes State University