ANN BLESS A. DE GUZMAN
Pasig City,Metro Manila (NCR)
Summary
Dynamic Shift Supervisor with expertise in managing shift operations and team performance. Drives sales growth through effective inventory management and strategic scheduling. Ensures exceptional customer service by resolving complaints professionally and maintaining food safety standards.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Philippines
Makati City
01.2016 - Current
- Managed shift, deployed partners effectively to optimise operations.
- Determine employee schedules, rotations, and work tasks.
- Developed labour schedules, managed inventory, and conducted variance analysis.
- Managed food and supply orders to ensure timely availability.
- Handled customer needs and complaints professionally to enhance satisfaction.
- Assist the manager in achieving sales targets and analysing Profit Net and Loss.
- Conducted bank deposits of sales and managed cash handling for partners.
- Ensuring food safety and workplace cleanliness.
- Completed filing and supported management with administrative tasks.
- Rustan Coffee Corporation
Barista
Starbucks Coffee Philippines
Makati City
05.2014 - 01.2016
- Delivered Starbucks Experience to every customer with respect and professionalism.
- Trained baristas to enhance skills and elevate overall service quality.
- Managed beverage production and executed POS routines to ensure consistent quality and service.
- Rustan Coffee Corporation
Catering On Call Banquet
Eleria’s Catering
Pasig City
07.2010 - 01.2014
- Delivered food and drinks to guests during events, ensuring high service standards.
- Coordinated set-up of buffet and guest round tables to enhance event presentation.
- Maintained food safety protocols and ensured cleanliness in the workplace to promote a safe dining environment.
Receptionist
Ansar Group of Company
Doha
12.2008 - 12.2009
- Facilitated communication via phone calls, resolving company inquiries promptly.
- Managed secretarial tasks and resolved customer concerns from outside Doha, Qatar.
- Performed systematic filing and bookkeeping to ensure invoice accuracy.
- Adhered to workplace safety standards, ensuring a secure work environment.
Food Service Attendant - On the Job Training
Gallery Hotel PTE. LTD INC.
04.2007 - 10.2007
- Coordinated guest dining experiences as food attendant in hotel.
- Managed breakfast to lunch buffet setup for in-house guests.
- Delivered food and beverages to guests' rooms during night shifts.
- Perform day-to-day operations related to food order of in-house guest.
- Delivered exceptional customer service to enhance guest experience in hotel.
- Opening and closing cash registers.
Education
ASSOCIATE - Hotel and Restaurant Management
Pasig City University
Pasig City, Manila, Philippines03-2007
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
Pasig City University
Pasig City, Manila, Philippines03-2002
High School Graduate -
rizal high school
Caniogan, Pasig City, Manila03-2000
Elementary School Graduate -
pinagbuhatan elementary school
Pinagbuhatan, Pasig City, Manila03-1996
Skills
- Shift operations management
- Employee scheduling
- Inventory management
- Food safety compliance
- Cash handling
- Sales analysis
- Staff training
- Customer relations
- Team leadership
- Conflict resolution
- Training development
- Time management
Personality Traits
- Organized and able to multitask
- Ability to work in a team and under pressure
- Tenacity and ability to complete complex tasks
- Good interpersonal communication skills
- Respect for confidentiality and timelines
- Interest in customer service
Languages
English
Filipino
Personal Information
- Age: 41
- Height: 5'1
- Weight: 121 lbs
- Place of birth: Pasig City
Timeline
Shift Supervisor
Starbucks Coffee Philippines
01.2016 - Current
Barista
Starbucks Coffee Philippines
05.2014 - 01.2016
Catering On Call Banquet
Eleria’s Catering
07.2010 - 01.2014
Receptionist
Ansar Group of Company
12.2008 - 12.2009
Food Service Attendant - On the Job Training
Gallery Hotel PTE. LTD INC.
04.2007 - 10.2007
ASSOCIATE - Hotel and Restaurant Management
Pasig City University
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
Pasig City University
High School Graduate -
rizal high school
Elementary School Graduate -
pinagbuhatan elementary school