Ryan Mamucod
Paniqui,Tarlac
Summary
Detail-orientated Shift Supervisor adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Robinsons Convenience Stores Inc.
Pasig City, Philippines
09.2023 - Current
- Planned and communicated daily manufacturing tasks and targets to ensure team alignment and productivity.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance.
- Monitored inventory levels and placed orders to prevent stock shortages.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Managed inventory records effectively, making sure there were no discrepancies between sales and stock figures.
- Coordinated training and mentoring for team members to enhance skills and maintain high performance.
- Led by example, promoting a culture of excellence and professionalism within the team.
- Organised and scheduled employee shifts and breaktimes.
- Supervised daily shift operations, identifying and resolving issues to maintain seamless service delivery.
- Logged daily manufacturing activities and prepared reports for management to inform decision-making.
- Prepared detailed reports on shift activities, highlighting successes and areas for management review.
- Supervised employees to ensure [Timeframe] assigned tasks were completed on time.
- Analysed sales data to identify trends, adjusting staffing levels and stock orders to meet demand.
- Reviewed and updated health and safety protocols, ensuring staff were fully trained on new guidelines.
- Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
- Tracked supplies to proactively identify and resolve shortages impacting manufacturing plans.
Store Crew
7-eleven
Paniqui, Tarlac
12.2020 - 01.2023
- Received deliveries and verified items against invoices for accuracy.
- Restocking shelves and ensuring products are displayed neatly.
- Monitoring inventory levels and reporting shortages or damages.
- Addressed customer concerns with professionalism to ensure satisfaction.
- Handling transactions at the cashier, including payments and receipts.
- Greeting customers and assisting them with questions or product choices.
- Keeping the store clean, organised, and safe for customers.
- Arranging displays to highlight promotions or new arrivals.
- Assisted supervisors with daily tasks to streamline operations.
Store Crew
Zip and Zap Convenience Store (7-eleven)
Paniqui, Tarlac
02.2017 - 11.2020
- Processed transactions at cashier, ensuring accurate payments and receipts.
- Resolved customer concerns with professionalism and efficiency.
- Greeting customers and assisting them with questions or product choices.
- Keeping the store clean, organised, and safe for customers.
- Arranging displays to highlight promotions or new arrivals.
- Following safety and hygiene standards, especially in food or retail environments.
- Coordinating with other crew members to divide tasks.
- Supported back-office operations by managing paperwork and reports.
Enumerator / Field Staff
Philippine Statistics Office
Paniqui, Tarlac
08.2015 - 02.2016
- Managed community-based data collection initiatives to gather vital demographic information.
- Conducted door-to-door visits to collect accurate census data, enhancing understanding of local population dynamics.
- Reviewed and validated collected data for completeness and accuracy, ensuring reliable information for decision-making.
Education
Certificate of Higher Education - Computer Hardware Servicing
Interworld College Foundation Incorporated
Paniqui, TARLAC01-2015
Skills
- Shift operations management
- Customer relationship management
- Cash handling
- Order processing
- Stock management
- Food Hygiene Certificate
- Housekeeping management
- Microsoft Office proficiency
- Communication
Hobbies and interests
- Playing Basketball - It helps me relax after a busy day and allows me to express my creativity.
References
Ms. Cheryl Sarmiento - Store Manager, Uncle John’s
Contact +63 939 982 7603
Certification
- Social Media and Computer Science - Student Society of Information and Computer Studies, Oct 2013.
Timeline
Shift Supervisor
Robinsons Convenience Stores Inc.
09.2023 - Current
Store Crew
7-eleven
12.2020 - 01.2023
Store Crew
Zip and Zap Convenience Store (7-eleven)
02.2017 - 11.2020
Enumerator / Field Staff
Philippine Statistics Office
08.2015 - 02.2016
Certificate of Higher Education - Computer Hardware Servicing
Interworld College Foundation Incorporated