Anjaneth Aquino
San Jose Del Monte City, Bulacan
Summary
Tireless Network Operation Engineer with 4 years providing maximum uptime for network operations and IT assets. Dedicated to around-the-clock ownership of uninterrupted service availability. Offers excellent technical abilities, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Expert - Operations Support
Globe Telecom Inc.
Makati City
05.2020 - Current
- Provide end to end troubleshooting for TOP 150 Enterprises Company , customers of Globe Telecom for all services (Core Data Services , Mobile Data Services , Broadband Services , IT Services)
- Core Data Services : Domestic Leased Line (E-LAN , E-Line , MPLS , Freeway IP , VPN Express , SD-WAN) , International Data (SEA-US Cable System , International Network , Freeway , International Private Line ) Internet Services ( Direct Internet , BGIX , Fixed Broadband , Freeway IP, Managed Services , Broadband )
- Broadband Services : DSL , LTE@Home , WIMAX , Broadband Bundled Services , Direct Line / Trunkline , Centrex PABX
- Mobile Services : Mobile Network coverage for Business Accounts , Mobile Data , Wireless Voice , SMS , Wireless VPN / MPOS , Wireless Landline , Duo/Super Duoy.
- IT Services : VPC Cloud Solution , Cloud Services: AWS, MS Azure, Globe Premium Cloud Connect, M2M, Google Apps/G Suite , m360, Go Canvas , Globe Data Center Services ,Co-location etc.
- Ensures that priority customers are given appropriate level of attention during outages and at the same time ensures that no customer issue is left unattended.
- Responds to customer issues and outages raised through calls , emails and ticketing system.
- Customer circuit related Corrective and Preventive Action Requests.
- Assist to identify possible technical design issues on the customer circuits and recommends appropriate corrective actions.
- Assists to identify deviations from standards and recommends appropriate corrective measures.
- Collaborates with other Network Technical Groups- Support , Third Party vendors , and technical support center for resolution of issues to facilitate isolation and repair of faults within the established baseline objectives.
Education
Bachelor of Science - Information Technology
Quezon City Polytechnic University
Quezon City01-2015
Holy Spirit National High School
Quezon City01-2011
Doña Juana Elementary School
Quezon City01-2007
Skills
- Technical Troubleshooting
- Networking Skills
- Root Cause Analysis
- Verbal and written communication
- Network operations
- Network configuration
- Customer Support
- System monitoring
Personal Data
AGE : 29 years old
DATE OF BIRTH : March 02, 1995
NATIONALITY : Filipino
CIVIL STATUS : Married
RELIGION : Roman Catholic
References
References available upon request.
Timeline
Expert - Operations Support
Globe Telecom Inc.
05.2020 - Current
Bachelor of Science - Information Technology
Quezon City Polytechnic University
Holy Spirit National High School
Doña Juana Elementary School
Similar Profiles
Rowell PilapilRowell Pilapil
Specialist - Retail Management at Globe Telecom Inc.Specialist - Retail Management at Globe Telecom Inc.
Engr. Judy-Ann BalitaEngr. Judy-Ann Balita
Job-Trainee at Globe Telecom, Inc, The Globe TowerJob-Trainee at Globe Telecom, Inc, The Globe Tower
JOANNA LOI PADRIGONJOANNA LOI PADRIGON
Procurement Management Expert at Globe Telecom Inc.Procurement Management Expert at Globe Telecom Inc.