Angelo Capiendo
Tarlac
Summary
Dynamic professional with a proven track record in fraud prevention and leadership, honed at Concentrix and in the family business, TENVEN. Excelled in adopting innovative strategies to mitigate risks, leading teams, and enhancing customer satisfaction. Skilled in time management and dispute resolution, achieving significant improvements in operational efficiency and client trust.
Overview
4
4
years of professional experience
Work History
Fraud Analyst
Concentrix
06.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and delivered training programs on fraud awareness and prevention for new employees.
Family Business - Self Employed
TENVEN Consumer Goods Retailing and Wholesaling
12.2023 - 05.2024
- Collaborative discussion with FM CG - Agents regarding product pricing, terms, and conditions to optimize our family business's offerings.
- Handling customer complaints, processing product returns and refunds, and implementing strategies to gather and utilize customer feedback for continuous improvement.
Property Specialist
Ajoya by Aboitiz Land
05.2021 - 09.2023
- Promote and market Ajoya through advertising, open home events, and participate in various sales and marketing initiatives.
- Respond to questions, requests and concerns from potential and current buyers.
- Advised clients on market trends and property values, resulting in the successful purchase of a property at the optimal price
Education
Bachelor Of Science In Business Administration - Marketing Management
Tarlac State University
Tarlac06.2019
Secondary Education -
San Roque National High School
Bamban, Tarlac03.2014
Skills
- Time Management
- Fraud prevention
- Fraud detection
- Dispute resolutions
- Adoptability
- Ability to Work in a Team
- Leadership Skills
Timeline
Fraud Analyst
Concentrix
06.2024 - Current
Family Business - Self Employed
TENVEN Consumer Goods Retailing and Wholesaling
12.2023 - 05.2024
Property Specialist
Ajoya by Aboitiz Land
05.2021 - 09.2023
Bachelor Of Science In Business Administration - Marketing Management
Tarlac State University
Secondary Education -
San Roque National High School
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