Angelino A. Marfil
Hotelier
Silang
Summary
Working in Guest Service with over 7 years of experience in luxury hospitality. Skilled in front office operations, customer engagement, and upselling techniques. Awarded for excellence in cross-selling and guest satisfaction. Committed to delivering seamless, memorable guest experiences.
Creative thinker with knowledge of marketing and advertising principles. Fast and willing learner who can manage multiple tasks.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Hotel Operations Supervisor / OIC
The Park
06.2024 - Current
* Primer Group of Companies
Guest Service Experience
Twin Lakes Hotel
09.2019 - 06.2024
- Megaworld Hotels & Resorts
Front Office Associate
Splendido Hotel
03.2019 - 12.2019
Anya Experience Assistant / Front Office Associate
Anya Resort Tagaytay
02.2018 - 02.2019
- Member of Small Luxury Hotels of the World
Education
BSBA - Marketing and Advertising Management
De La Salle University - Dasmariñas
Dasmariñas, CaviteHigh School Diploma - undefined
Rogationist College
Silang, CaviteElementary Diploma - undefined
Fr. Luigi Caburlotto School
Amadeo, CaviteSkills
Management
Leadership
Team Player
Customer Service
Upselling & Cross-Selling
Possess extensive knowledge and hands-on experience with multiple hotel Property Management Systems (PMS), including:-HMS-IFCA-SYMPHONY-OPERA-WinCloud
Achievements Awards
- Top Upseller & Cross-Seller Year 2022 & Year 2023, Twin Lakes Hotel, Megaworld Hotels and Resorts
- Most Mentioned Awardee 2023, Twin Lakes Hotel, Megaworld Hotels and Resorts
- Best Retail Marketing plan (Mount Scout), 03/19/14
- War of Fashion: The Reign of Retail (Overall Champion), 03/19/14
- Best in Creative Video Award (Mr. & Mrs. Trendsetter), 01/01/15
Personal Information
- Place of Birth: Manila
- Height: 5'7
- Date of Birth: 04/17/96
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Hotel Operations Supervisor / OIC
The Park
06.2024 - Current
Guest Service Experience
Twin Lakes Hotel
09.2019 - 06.2024
Front Office Associate
Splendido Hotel
03.2019 - 12.2019
Anya Experience Assistant / Front Office Associate
Anya Resort Tagaytay
02.2018 - 02.2019
High School Diploma - undefined
Rogationist College
Elementary Diploma - undefined
Fr. Luigi Caburlotto School
BSBA - Marketing and Advertising Management
De La Salle University - Dasmariñas