Angelina Lazaga
1173 Abagon, Gerona, Tarlac
Summary
Adept at multitasking and problem-solving, I enhanced customer satisfaction at Sitel by efficiently managing high call volumes and reducing handling time. My reliability and organizational skills, honed across roles from Email Support at Concenix to Maintenance at Afras Trading Co., ensure peak productivity and service excellence.
*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Email Support Representative
Concenix
Sm Clark Site 1 Balibago, Angeles, Pampanga
06.2022 - Current
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Provided exceptional service under tight deadlines during peak periods, maintaining composure while managing a high workload efficiently.
Maintenance Crew Member
Afras Trading Co.
King Abdullah, Riyadh KSA
08.2016 - 09.2018
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Call Center Representative
Sitel
Plaza Luisita Complex San Miguel Tarlac 2301
12.2018 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
None - Secondary Education
Gerona Institute Inc.
Pob.3 Gerona, Tarlac03.1988
Skills
- Organization
- Follow-up skills
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Email Support Representative
Concenix
06.2022 - Current
Call Center Representative
Sitel
12.2018 - 04.2022
Maintenance Crew Member
Afras Trading Co.
08.2016 - 09.2018
None - Secondary Education
Gerona Institute Inc.