Angelika D. Ireso
Customer Service
Mangaldan, Pangasinan
Summary
A recent graduate with a background in business management and marketing, who is well-prepared to excel in a customer service role focused on retail account management. With strong communication skills, adaptability, and dedication made a motivated candidate eager to contribute positively to the team's achievements. This is a great opportunity to enhance professional skills while contributing to the organization's ongoing growth and success.
Overview
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Pre-Owned Gadget Retailer
Homebased
Pangasinan
06.2023 - Current
- Addressed customer inquiries regarding available products.
- Managed over 50 customer inquiries per product listing.
- Presented product demonstrations to showcase features and address concerns, emphasizing positive attributes to encourage purchases.
- Built relationships with customers and community (with other retailers and suppliers) to establish long-term business growth.
- Attentively listened to customer preferences, and offered tailored product recommendations.
Freelance Layout Artist/Freelance Graphic Designer
Freelance
Pangasinan
01.2018 - Current
- Creating various types of publication materials for social media postings or marketing.
- Utilized usage of various applications such as Canva, Adobe Photoshop, and CorelDRAW.
Part-time Notetaker
Leidenschaft, Support Services Incorporated
Baguio City, Benguet
01.2021 - 03.2021
- Carefully listening to pre-recorded class audios and/or videos.
- Worked on transcribing an average of 200 audio minute per day.
- Assisted multiple students with notes from specific classes.
- Conveyed course information via creation of organized notes, and readings.
- Proofread and edited documents for accuracy and grammar.
Education
Bachelor of Arts in Social Sciences - Major in Economics, Minor in Psychology
University of The Philippines Baguio
Baguio City, Benguet 2600 04.2019 - 04.2023
High School Graduate - Accountancy, Business And Management
Kingfisher School of Business And Finance
Dagupan City, Pangasinan 2400 04.2017 - 04.2019
Junior High School Completer - Science, Technology, Engineering and Mathematics Curriculum
Dagupan City National High School
Dagupan City, Pangasinan 2400 06.2013 - 07.2017
Skills
Computer Literate
Certification
Civil Service Professional (2023)
References
Available upon request.
Timeline
Pre-Owned Gadget Retailer
Homebased
06.2023 - Current
Part-time Notetaker
Leidenschaft, Support Services Incorporated
01.2021 - 03.2021
Bachelor of Arts in Social Sciences - Major in Economics, Minor in Psychology
University of The Philippines Baguio
04.2019 - 04.2023
Freelance Layout Artist/Freelance Graphic Designer
Freelance
01.2018 - Current
High School Graduate - Accountancy, Business And Management
Kingfisher School of Business And Finance
04.2017 - 04.2019
Junior High School Completer - Science, Technology, Engineering and Mathematics Curriculum
Dagupan City National High School
06.2013 - 07.2017
Civil Service Professional (2023)
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