Angelika D. Ireso
Customer Service
Mangaldan, Pangasinan
Summary
A recent graduate with a background in business management and marketing, who is well-prepared to excel in a customer service role focused on retail account management. With strong communication skills, adaptability, and dedication made a motivated candidate eager to contribute positively to the team's achievements. This is a great opportunity to enhance professional skills while contributing to the organization's ongoing growth and success.
Overview
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Pre-Owned Gadget Retailer
Homebased
Pangasinan
06.2023 - Current
- Addressed customer inquiries regarding available products.
- Managed over 50 customer inquiries per product listing.
- Presented product demonstrations to showcase features and address concerns, emphasizing positive attributes to encourage purchases.
- Built relationships with customers and community (with other retailers and suppliers) to establish long-term business growth.
- Attentively listened to customer preferences, and offered tailored product recommendations.
Freelance Layout Artist/Freelance Graphic Designer
Freelance
Pangasinan
01.2018 - Current
- Creating various types of publication materials for social media postings or marketing.
- Utilized usage of various applications such as Canva, Adobe Photoshop, and CorelDRAW.
Part-time Notetaker
Leidenschaft, Support Services Incorporated
Baguio City, Benguet
01.2021 - 03.2021
- Carefully listening to pre-recorded class audios and/or videos.
- Worked on transcribing an average of 200 audio minute per day.
- Assisted multiple students with notes from specific classes.
- Conveyed course information via creation of organized notes, and readings.
- Proofread and edited documents for accuracy and grammar.
Education
Bachelor of Arts in Social Sciences - Major in Economics, Minor in Psychology
University of The Philippines Baguio
Baguio City, Benguet 2600 04.2019 - 04.2023
High School Graduate - Accountancy, Business And Management
Kingfisher School of Business And Finance
Dagupan City, Pangasinan 2400 04.2017 - 04.2019
Junior High School Completer - Science, Technology, Engineering and Mathematics Curriculum
Dagupan City National High School
Dagupan City, Pangasinan 2400 06.2013 - 07.2017
Skills
Computer Literate
Active Listening
Attention to Detail
Critical Thinking and Problem Solving
Administrative Support
Strategic Sales Knowledge
Technical Support
Certification
Civil Service Professional (2023)
References
Available upon request.
Timeline
Pre-Owned Gadget Retailer
Homebased
06.2023 - Current
Part-time Notetaker
Leidenschaft, Support Services Incorporated
01.2021 - 03.2021
Bachelor of Arts in Social Sciences - Major in Economics, Minor in Psychology
University of The Philippines Baguio
04.2019 - 04.2023
Freelance Layout Artist/Freelance Graphic Designer
Freelance
01.2018 - Current
High School Graduate - Accountancy, Business And Management
Kingfisher School of Business And Finance
04.2017 - 04.2019
Junior High School Completer - Science, Technology, Engineering and Mathematics Curriculum
Dagupan City National High School
06.2013 - 07.2017