ANGELIE URBANO
Quezon City,Philippines
Summary
To be able to become successful in any career path, any field of work, where I can feel sense and important, where I can further develop my skills and abilities.
Overview
12
12
years of professional experience
Work History
HR Assistant - Compensation & Benefits
Phil. Ecology Systems Corp.
Quezon City, Philippines
09.2024 - Current
- Administered payroll operations, including calculating overtime, holiday pay, and resolving any discrepancies.
- Reviewed employee time sheets for accuracy and maintained accurate records in company system.
- Managed accurate and accessible employee data records.
- Compiled personnel data and generated reports for senior HR staff.
- Handled inquiries about HR policies, regulations and procedures.
- Assisted in recruitment processes, from advertising vacancies to scheduling interviews and communicating with candidates.
- Assisted with recruiting, background checks and reference checks.
- Maintained strict confidentiality of digital and physical records.
Business Center Operations Assistant
SM Mart Inc.
Quezon city
05.2016 - 06.2024
Job Description: Processing of Payments below
- Processed customer utility payments accurately, ensuring timely transaction completion
- Processed credit card payments efficiently
- Facilitated customer insurance payment transactions
- Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.
- Turns over the collected cash to the travelling bank tellers for deposit.
- Prepares and submits end-of-day reports.
- Submits the required documents to Accounting for audit purposes.
- Supported guests in managing gift registries
- Handles the processing of concert ticket sales and payments.
Cashier
City Super Inc
Quezon City
09.2015 - 03.2016
Job Description:
Executed cashiering tasks to ensure efficient customer service during peak hours., processing customer payments.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Calculated and provided accurate change to customers after transactions.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Managed the queue effectively, ensuring customers were served in a timely manner. efficiently, reducing waiting times and improving customer satisfaction.
- Trained new staff on cashiering procedures and customer service excellence.
On-the-job training
First Consolidated Bank
Catarman
04.2014
- Catarman N. Samar
Education
Bachelor of Science in Information Technology -
Global school for Technological Studies Inc.
Catarman, N. Samar, Philippines01-2015
Lorenzo S. Menzon, Agro Industrial School
Catarman, Northern Samar, Philippines01-2011
Lapinig Central Elementary School -
Lapinig, Northern Samar, Philippines01-2007
Personal Information
- Age: 31
- Height: 160cm
- Marital Status: Single
Timeline
HR Assistant - Compensation & Benefits
Phil. Ecology Systems Corp.
09.2024 - Current
Business Center Operations Assistant
SM Mart Inc.
05.2016 - 06.2024
Cashier
City Super Inc
09.2015 - 03.2016
On-the-job training
First Consolidated Bank
04.2014
Bachelor of Science in Information Technology -
Global school for Technological Studies Inc.
Lorenzo S. Menzon, Agro Industrial School