Angele Echavez
Colorado Homes, Guiwanon,Baclayon, Bohol
Summary
Accomplished Retail Management Specialist with a proven track record at Globe Telecom Tagbilaran Store, enhancing customer satisfaction and streamlining operations. Skilled in inventory management and customer relations, I've achieved sales targets by fostering collaboration and implementing effective sales strategies. My attention to detail and ability to manage time effectively have been pivotal in driving business growth and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Retail Management Specialist
Globe Telecom Tagbilaran Store
10.2003 - 12.2023
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Managed cross-functional teams to drive business growth, fostering a collaborative work environment.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Implemented strategic plans to meet company objectives, resulting in increased revenue and market share.
- Established key performance indicators for measuring team success, leading to improved overall performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Branch Officer In Charge
Libcap Super Express Freight Forwarding
09.2002 - 08.2003
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Complied with regulatory guidelines and requirements.
- Optimized resource allocation, reducing overhead costs while maintaining high-quality services.
- Managed daily operations for streamlined workflow and optimal productivity.
- Ensured compliance with all industry regulations, company policies, and best practices to maintain a strong reputation in the market.
Branch Cashier
Swift Foods Inc - RFM Corporation
10.1998 - 06.2002
- Provided exceptional customer service, resolving issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Implemented security measures to safeguard customer information and prevent fraud incidents.
- Adhered strictly to regulatory requirements, ensuring full compliance with all internal controls and audit standards within the branch''s cashier function.
- Ensured compliance with bank policies, maintaining accurate records and documentation of transactions.
- Exhibited strong attention to detail while verifying checks and currency for authenticity, reducing potential losses due to counterfeit items.
- Streamlined cash handling procedures for improved accuracy and efficiency in daily operations.
- Maintained a high level of accuracy in cash handling, minimizing discrepancies for smooth branch operations.
- Increased efficiency by balancing cash drawers quickly and accurately at the end of each shift.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Science - Banking And Finance
Holy Name University Formerly Divine Word College
Tagbilaran, Bohol, Philippines03-1998
High School Diploma -
University of Bohol High School
Tagbilaran, Bohol, Philippines03-1994
Skills
- Customer relations
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Operations management
Timeline
Retail Management Specialist
Globe Telecom Tagbilaran Store
10.2003 - 12.2023
Branch Officer In Charge
Libcap Super Express Freight Forwarding
09.2002 - 08.2003
Branch Cashier
Swift Foods Inc - RFM Corporation
10.1998 - 06.2002
Bachelor of Science - Banking And Finance
Holy Name University Formerly Divine Word College
High School Diploma -
University of Bohol High School
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