Rowell Pilapil
Pasay City
Summary
Proven specialist in retail management and customer relations, adept at boosting sales and enhancing customer loyalty, notably at Globe Telecom Inc. Skillfully combines problem-solving, teamwork, and organizational skills to drive results. Achieved significant improvements in sales revenue and operational efficiency, demonstrating adaptability and a strong commitment to excellence.
Overview
15
15
years of professional experience
Work History
Specialist - Retail Management
Globe Telecom Inc.
09.2015 - 09.2024
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
- Utilized trackers to report and research sales figures.
- Managed inventory levels with diligent monitoring of stock movements, avoiding any shortages or discrepancies that could affect sales targets.
- Generated leads for sales team using targeted research and client profiling strategies.
- Ensured compliance with industry regulations and company policies through thorough documentation practices.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Retail Service Specialist (Globe Telecom Inc.)
Quaerito Qualitas Inc.
09.2012 - 09.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Loan Assistant (Maybank)
Topserve Service Solution Inc.
08.2011 - 02.2012
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
- Collaborated with Loan Officers to ensure accurate documentation and compliance with lending regulations.
- Reviewed application files to check for completion and compliance with institutional standards.
- Identified potential risks or discrepancies during the application process; promptly reported findings to Loan Officers for appropriate action.
Outbound Sales Representative (Metrobank Card)
Expercs, Inc.
10.2009 - 01.2010
- Increased sales revenue through strategic cold calling and lead generation activities.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Education
Bachelor of Science in Office Administration - Major in Management
Pamantasan Ng Lungsod Ng Pasay
Pasadena St. F. B. Harrison Pasay City04.2005
Skills
- Customer Relations
- Problem-solving abilities
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Time management abilities
Timeline
Specialist - Retail Management
Globe Telecom Inc.
09.2015 - 09.2024
Retail Service Specialist (Globe Telecom Inc.)
Quaerito Qualitas Inc.
09.2012 - 09.2015
Loan Assistant (Maybank)
Topserve Service Solution Inc.
08.2011 - 02.2012
Outbound Sales Representative (Metrobank Card)
Expercs, Inc.
10.2009 - 01.2010
Bachelor of Science in Office Administration - Major in Management
Pamantasan Ng Lungsod Ng Pasay
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