Angela Palang
Project Manager
Summary
A customer-service oriented professional with extensive experience in Operations Management, Stakeholder Relations and Performance Management. With a strong commitment to growing the business by taking care of the customer and operational excellence.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Operations Head
Generation One Resource
12.2022 - Current
- Responsible for 270 different clients and a monthly revenue of 84M
- Manages a team of 8 individuals, deploying and handling 7000+ employees
- Support operational efficiency for each client ensuring headcount completion and team leader training resulting to 21% revenue growth in 2023
- Collaborates and conducts regular business reviews with partner-employers improving scorecard from Jollibee Foods Corporation
- Responsible for business development and acquiring new clients in North Luzon.
Operations Manager
Olive Town Center and Hotel
07.2022 - 11.2022
- Responsible for managing day to day operations of the 81 room hotel and 12 commercial spaces for lease
- Improved weekend occupancy to 91% from 67% by shortening processes on check in time and installing a rewards program for repeat customers
- Installed cash control measures resulting to zero cash losses.
Area Manager
Jollibee Foods Corporation
01.2011 - 09.2020
- Headed and coached a group of 6-7 company-owned and franchise store teams in achieving business goals for the cluster or area
- Developed and executed strategies to drive sales and profit growth and improve market share and resulting to recognitions for each store and area
- Assigned to represent North Luzon to the delivery cross functional team during the 2020 pandemic and tasked to implement strategies resulting to delivery channel contribution of 35% from 8%
- Drove business growth for franchise teams in the regional business unit through business channels' launch improving point of access to customers
- Managed and led special projects such as renovations and new store openings by collaborating with different departments (Engineering and Design, Purchasing, Trade Marketing) which resulted to timely and successful reopening and opening of 5 stores
- Assigned to the Alagang Jollibee cross functional team which crafted the programs introduced to all stores in 2017 and is still being practiced.
Education
Bachelor of Science - Hotel And Restaurant Administration
University of The Philippines Diliman
Quezon City, Metro Manila, Philippines 05.1985 - 05.1989
Skills
Operations Managementundefined
Timeline
Operations Head
Generation One Resource
12.2022 - Current
Operations Manager
Olive Town Center and Hotel
07.2022 - 11.2022
Area Manager
Jollibee Foods Corporation
01.2011 - 09.2020
Bachelor of Science - Hotel And Restaurant Administration
University of The Philippines Diliman
05.1985 - 05.1989
Similar Profiles
Guilherme VillaresGuilherme Villares
Senior Business Development Director at EASYMOVY NEXT GENERATION COMMUNICATIONS LIMITEDSenior Business Development Director at EASYMOVY NEXT GENERATION COMMUNICATIONS LIMITED
Anyssa AguilarAnyssa Aguilar
Nursery Coordinator at Generation ChurchNursery Coordinator at Generation Church
Siphiwo Gladman FumbezaSiphiwo Gladman Fumbeza
Manager: Integrated Risk Management at Eskom GenerationManager: Integrated Risk Management at Eskom Generation