Zenaido Jr Perez

OPERATION HEAD

PARANAQUE CITY

Summary

Dynamic Operations Head at Save Plus Labor Service Cooperative with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in performance monitoring and staff management, I empowered teams to achieve accountability and improved outcomes, driving significant process improvements and fostering strong client relations.

Overview

years of professional experience

year of post-secondary education

Language

Work History

OPERATIONS HEAD

SAVE PLUS LABOR SERVICE COOPERATIVE

CITY OF PARANAQUE (NCR, 4th District)

11.2021 - Current

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Facilitated smooth collaboration between departments through clear communication channels.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Science - BS OFFICE ADMINISTRATION

METROBUSINESS COLLEGE

Pasay, Metro Manila, Philippines

01.2024 - Current

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Process improvement

Staff management

MS office

Operations monitoring

Operational efficiency

KPI tracking

Decision-making

Customer retention

Project management

Employee motivation

Client relations

Labor relations

Negotiation

Data evaluation

Performance evaluations

Work flow planning

Employee relations and conflict resolution

Timeline