Summary
Overview
Work History
Education
Skills
Timeline
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Angela Beatriz Aguas

Trust And Safety Advocate
San Mateo

Summary

Strategic and analytical professional with 4+ years of experience in policy management, quality assurance, and operational change within content moderation for a global social media brand. Proven expertise in identifying workflow gaps, enforcing global policy updates, and driving process adoption across cross-functional teams. Adept in managing change initiatives, facilitating policy rollouts, and ensuring stakeholder alignment across global BPO operations. Brings a strong foundation in psychology, allowing for empathy-driven yet data-informed change leadership.

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education

Work History

Executive Assistant to the President

Sucere Foods Corporation
08.2024 - Current
  • Provides project management support in launching new products and lines
  • Coordinates timelines, stakeholder updates, and internal communications.
  • Applies structured documentation practices and business alignment strategies from BPO experience.

Policy Specialist (Functioning as Change Enablement Lead)

Frontier
12.2021 - 08.2024
  • Company Overview: Social Media Brand
  • Drove end-to-end policy change initiatives across global content moderation teams.
  • Assessed gaps in moderation workflows and developed pilot plans to test and implement new policies.
  • Partnered with QA, Training, and Ops to ensure smooth rollout of policy updates and operational changes.
  • Delivered real-time guidance to frontline moderators on policy interpretation and enforcement.
  • Consolidated stakeholder feedback to inform iteration of policies and improve adoption.
  • Championed change communications and tracked change impact through KPIs and agent feedback.
  • Social Media Brand
  • Improved policy compliance by 15% through structured enablement plans tailored per region
  • Reduced operational escalations by identifying and bridging key geo-specific process gaps
  • Facilitated consistent global policy application through targeted training and documentation
  • Successfully supported change implementation across India, North America, and the Philippines, ensuring alignment despite regional and cultural differences

Quality Analyst

Frontier
10.2020 - 12.2021
  • Company Overview: Social Media Brand
  • Conducted audits on moderator performance against policy and workflow standards.
  • Identified patterns of non-compliance and collaborated with Policy and Ops teams to address root causes.
  • Helped define actionable quality standards that improved both agent performance and content integrity.
  • Played a critical role in integrating quality feedback loops into change initiatives.
  • Social Media Brand
  • Contributed to process changes that increased audit accuracy and reduced QA discrepancies
  • Helped revise policy language based on frontliner feedback to reduce ambiguity

Education

Bachelor of Science - Psychology

San Mateo Municipal College
San Mateo, Rizal
03.2019

Skills

  • Change Enablement & Management

  • Policy Implementation & Rollouts

  • Quality Assurance & Compliance Auditing

  • Cross-Functional Stakeholder Engagement

  • Process Optimization & Root Cause Analysis (RCA)

  • End-User Communication & Training

  • Knowledge Transfer & Documentation

  • KPI Monitoring & Continuous Improvement

  • Change Management Frameworks (ADKAR, Prosci - familiarity)

Root Cause Analysis & Risk Mitigation

  • Knowledge Base Tools

  • Effective communicator across all levels of stakeholders

  • Driven by impact, accountability, and team success

Timeline

Executive Assistant to the President

Sucere Foods Corporation
08.2024 - Current

Policy Specialist (Functioning as Change Enablement Lead)

Frontier
12.2021 - 08.2024

Quality Analyst

Frontier
10.2020 - 12.2021

Bachelor of Science - Psychology

San Mateo Municipal College

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Angela Beatriz AguasTrust And Safety Advocate