Andrian Jose Grona
Cainta
Summary
To be able to accept new challenges to broaden my skill in the field of my capability. And provide the best quality and good customer service and good understanding at all times. I am willing to share and impart my knowledge for the benefits of the company and provide my loyalty to the company.
Overview
6
6
years of professional experience
Work History
Chat Support Representative (CSR I)
TTEC Philippines
02.2023 - Current
- Company Overview: eBay AU Chat Support
- This is a Platform online shop and we are supporting Buyers and Seller concerns
- Website: ebay.com.au
- My job responsibilities is receiving chat to assist and help with member concerns, seller defects and negative feedback removal and to escalate the case for Item Not Receive and Returns
- EBay AU Chat Support
- This a Platform online shop and we are supporting Buyers and Seller concerns
- Website: Not provided
Costumer Service Representative
Sitel Philippines/Foundever
01.2019 - 01.2023
- Company Overview: Zenni Optical Costumer Service Representative
- This program is an Optical Retail online shop, that we are providing service to the consumer of there prescription eye glasses and frame.
- This is an inbound phone call, and we are receiving a call from customers who needs help with there prescription glasses and other orders like frames only and sunglasses
- Zenni Optical Costumer Service Representative
- This program is an Optical Retail online shop, that we are providing service to the consumer of there eye glasses prescription and frames
- Website: Not provided
Customer Service Representative
Concentrix Philippines Corporation
10.2019 - 12.2019
- Company Overview: Sprint Account Customer Service Representative
- This is telco account and internet provider and we are receiving inbound phone call
- Website: Not provided
- Sprint Account Customer Service Representative
- This is telco account and internet provider and we are receiving inbound phone call
- Website: Not provided
Education
Bachelor of Science - Criminology
Solis Institute of Technology
Naga, Bulan03.2008
Saint Louise De Marillac School of Bulan
Bulan, Bulan03.2004
San Vicente Elementary School
San Vicente, Bulan03.1995
Skills
- Communication
- Computer Literate
- Knowledge in Aikido
- Knowledge in Karatedo
- Knowledge in taekwondo
Personal Information
- Place of Birth: Bulan, Sorsogon, Philippines
- Date of Birth: 04/24/88
- Nationality: Filipino
- Marital Status: Single
Timeline
Chat Support Representative (CSR I)
TTEC Philippines
02.2023 - Current
Customer Service Representative
Concentrix Philippines Corporation
10.2019 - 12.2019
Costumer Service Representative
Sitel Philippines/Foundever
01.2019 - 01.2023
Bachelor of Science - Criminology
Solis Institute of Technology
Saint Louise De Marillac School of Bulan
San Vicente Elementary School
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