MARY ROSE DIVINAGRACIA
Customer Service Representative
Antipolo City,Rizal
Summary
I may not have knowledge and experience in Aged care but I'll be more than glad to learn and do everything to do my best on this kind of work. Committed to ensuring a satisfaction of the client by providing exceptional service and unmatched support. Proficient in utilizing service best practices and adept at exploring different way to address clients needs effectively.
Overview
1
1
Certification
Work History
CSR/ Chat Support Agent
Inspiro Relia Inc.
- Manage large amounts of incoming phone calls, chat and emails
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Offers discounts and on sale items
- Process refund or replacement depends on customer's request.
Receptionist
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Direct visitors to the appropriate person and office
- Answering screening and forwarding incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Receiving and sorting daily mail
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Education
College, Bachelor of Science in Business Administration Major of Marketing Management - undefined
ABE International Business College
Senior High School - Accountancy, Business and Management
Antipolo City Senior High School
Skills
Professional telephone demeanor
Staff education and training
Route dispatch
Communication
Problem Solving
Critical thinking
Customer Engagement
Certification
I hereby certify that information stated above is true and correct to the best of my knowledge. To God be the Glory
References
- MR. ADONIS FLORES, 09124887178, Godparent
- MRS. CAROLINA B. VALENCIA, 09175699369, Pastor's wife
- MS. ROSE MARIE ANCHETA, 09359449302, Sister's in Christ
Training
- JA Philippine Seminar, Bechtel, 08/19/17
- Mini Symposium Program, Antipolo City Senior High School, 11/14/17 - 11/15/17
Timeline
CSR/ Chat Support Agent
Inspiro Relia Inc.
Receptionist
College, Bachelor of Science in Business Administration Major of Marketing Management - undefined
ABE International Business College
Senior High School - Accountancy, Business and Management
Antipolo City Senior High School