Andres Teodoro

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Executed travel arrangements by researching and booking flights and accommodations.
• Coordinated Skype calls across multiple time zones.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Developed complex reports in Excel for cost reporting.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Completed business correspondence, transcription, and data entry.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
• Uploaded files for team use on Google Suite and SharePoint.

Answering inquiries about claims and processing request. Handling escalations and complaints

• Uploaded files for team use on Google Suite and SharePoint.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Informed customers about special promotions and provided detailed information for various products.
• Responded to customer calls and emails to answer questions about products and services.
• Developed and actualized customer service initiatives to decrease wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.