ANDREA TENGSON MAHARJAN
Profile Summary
Navotas City
Summary
Experienced with over 13 years in the Hospitality Industry. Able to withstand work pressure and demands of work. Innovative, enthusiastic, attention to detail, and has a good work ethic. Resourceful with a keen ability to adapt quickly to challenges. Well-respected team player with the ability to build, manage and motivate team members effectively. Skilled in Food & Beverage and Customer Service. To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Beverage Casino Attendant
Venetian Macau Limited
Taipa
08.2007 - 06.2020
- Comprehensive knowledge of alcoholic beverage mixing and serving.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Delivered services to customer locations within specific timeframes.
- Maintained energy and enthusiasm in a fast-paced environment.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information, and provide solutions to problems.
- Drove operational improvements which resulted in savings and improved profit margins.
Refreshment Center Associate/Cashier
Venetian Macau Limited
Taipa
05.2011 - 08.2016
- Answered questions about hotel procedures, policies, and services.
- Addressed customer needs and make product recommendations to increase sales.
- Greeted customers entering the hotel and responded promptly to customer needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Reviewed new promotions and monitored price changes.
- Collected and authorized payments of guests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at the beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on sales software system operation.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Business Administration, Banking and Finance
University of The East
Samson Road, Caloocan City, Philippines 06.2002 - 06.2007
Skills
- Advanced MS Office and Google Suites
Accomplishments
Ten years Service Award- "A Perfect 10.'
Sheldon Adelson, 2017
2015 Best in Uniform Appreciation Award
March 1, 2016
Timeline
- Hands-on Training on Social Media Management- Katsthetic Projects, Digital Marketing Services
05-2022
- Certificate of Completion for General Virtual Assistant and Basic Word Press Course, Virtual Work PH
05-2022
Refreshment Center Associate/Cashier
Venetian Macau Limited
05.2011 - 08.2016
Beverage Casino Attendant
Venetian Macau Limited
08.2007 - 06.2020
Bachelor of Science - Business Administration, Banking and Finance
University of The East
06.2002 - 06.2007
Certification
- Hands-on Training on Social Media Management- Katsthetic Projects, Digital Marketing Services
Additional Information
Captains In-Training Programme (Casino Service Bar), 29 July 2009 to 28 October 2019
Forbes Reinforcement Training, 15 April 2015
Kaizen Event Charter, 11-15 November 2013
Melitta Coffee Training, February 2013
Tea Training, March 2013
Beverage Product Knowledge Training, March 2013
References
MS. SOPHIE CHEN
EXECUTIVE CAREER COACH
email: sophiec_my@yahoo.com
Linked In: linkedin.com/in/sophiechencoach
MR. KARL NG
ASSISTANT MANAGER, CASINO SERVICE BAR
VENETIAN MACAU LIMITED
(+853) 633 86320
MR. PRAKASH SHRESTHA
MELCO CROWN ENTERTAINMENT- INVESTIGATION TEAM
CITY OF DREAMS, MACAU
(+853) 627 99006
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