LINETTE SANTIAGO

CORE RESPONSIBILITIES:

- Troubleshoot technical issue : Diagnose and resolved customer problems with the app currently using or services , such as :, hardware issues , apps concern like not recording trips, unable to see policy information , unable to set up the app , receiving error message during registrations

- Provide support and guidance : Answer customers and agents query about the policy and provide step by step instructions on how they can set up properly on the app to use products and features and its services

- Communicate effectively : Respond to customer and agents inquiries via live chat in a timely, professional, accurate and clear manner

- Document interactions : Keep accurate and detailed records of customers and agents conversations , concerns and resolutions for future references

- Escalate complex issues : Identify i

problems that require more advanced expertise and forward them to the higher tier support or other departments

- Resolving customers and agents complaints

ADDITIONAL DUTIES :

- Maintain customer satisfaction : Focus on resolving concerns efficiently and ensuring that customers and agents feel supported and heard and exceeded their expectations.

- Collaborate with internal teams : Work with other departments , like the escalations teams to relay customers and agents concerns that needed advanced resolution and transferring customers and agents when misdirected

- Stay updated : Continuously learn and stay current on the new knowledge when it comes services and other tools that were currently using through training

- Manage multiple chats : Often handle multiple customers and agents conversations simultaneously that require strong multi tasking skills

- Strengthened communication skills through regular interactions with others.

• Clean vaccination area before and after duty
• Answers all inquiry of walk in patients regarding covid vaccination
• Registration of the first time patients
• Encoding of vaccine details for vaccinated person
• Update assigned doctor or nurse the number of persons that needs to be vaccinated
• Printing vaccination card
• Reporting the number of vaccinated persons per barangay to doctors
• SIPAC ALMACEN, NAVOTAS CITY

• Receives and process service requests
• Use client tools to gather information and address all customer service concerns
• Ask probing questions with account information as needed
• Use client tools to process cancellation of services as requested
• Process customer calls according to prescribed methods and in such a way as to drive customer satisfaction and information accuracy
• Serve as first level contact for customer complaint resolution
• Refer customer to other departments with the clients organization as appropriate
• Meet all the internal standards of performance and behavior including but not limited to attendance, adherence, customer care, fulfillment, productivity and efficiency objectives
• Identify inaccuracies in databases and report problems for correction
• Other related duties assigned
• QUEZON AVE, QUEZON CITY PHILIPPINES

• As Admin Assistant
• Update all the reports on a daily basis
• Checking tardiness /daily time in and time out of all the staff
• Preparing month end report such as; daily sales, complimentary report, car services report, money turn over, petty cash, tardiness report also complain reports with solutions
• Coordinate with accounting and purchasing department as necessary
• Sending email of end of day report to superior including the owner
• Handles staffs performance including their sales, and in giving customer service to our clients
• Handles requests from the staffs such as off days, schedules
• Preparing quarterly inventory
• Assigned to interview the new applicant
• Responsible to orient all the new hire employee
• Attending monthly meetings
• As Receptionist
• Smile and Greet all the clients inside the salon
• Received and process payments after the service cash or card
• Process advance appointments in the system
• Received calls and answers all the clients query
• Process all clients requests if possible home service or in the salon
• Process all the transactions that received at the end of the shift
• Check all the appointments for the day, call them for confirmation
• Call the clients every after the service
• Prepares monthly, weekly promo make suggestions as well

• As Telephone Operator
• Received calls from inside and outside the hotel
• Keep records of all incoming and outgoing calls
• Carry out diligently on all guests requests for wake up calls and other requests
• Transfer calls to designated department when necessary
• Making announcements for the hotel when necessary
• Prepares hotel figures and exchange to the other hotels
• To perform additional duties assigned by the management
• As housekeeping admin and attendant
• Clean vacant and occupied rooms
• Replenish all the amenities and linens inside the rooms
• Responsible for checking if there is damaged or broken things that needs to be replaced
• Preparing checklist at the end of the day
• Reporting to superior at all times
• Handling phone calls from hotel guests and responds to their query in a timely manner
• Handles daily attendance and daily overtime of the staffs
• Handling lost and found report
• Kept all files inside the housekeeping department updated
• Keep the housekeeping office neat and clean at all times
• Preparing monthly and quarterly report done by the housekeeping Executive
• Reporting to superior on a daily basis

• Smile and greet the customer in the reception area
• Assist the client inside the treatment area up to the washing area to wash their face
• Assist client to lie down on the medical bed
• Determine the skin type
• Inform client on what type of skin they have and what kind of facial that their skin needs at the moment
• Explain the treatment and do suggestive selling if necessary
• Explain also the benefits of the treatment as well as the use of the product
• Assisting doctors in doing medical procedures such as pimple injections, skin peeling, wart removal
• Assisting clients to the cashier
• Accompany the clients to the reception area
• Sm Megamall Mandaluyong city

• Smile and greet the customer in a friendly manner
• Take customers order, repeat order the punched in the POS system
• Received and process payments either cash or card, if cash always say how you have received count the change in front of the customer, if card always ask if its debit or credit card inform the total amount to the customer if credit card always check the back of the card if has a sign and always ask for ID for proof
• Prepare the order
• Suggestive selling
• Ask for the assistance of the dining personnel when necessary specially for the PWD and elderly peoples
• Ensure that the counter area is kept clean and organized
• End of shift count all the money in the cash drawer and print the end of shift transactions forward to duty manager
• To perform additional task assigned by the superior
• Grand Central Caloocan Ever Gotesco