ANA MAE VILLAGANAS
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Cebu City, Province of Cebu,CEB
Summary
Proven track record in enhancing customer satisfaction and sales, notably at Tech Mahindra, through expert customer service and sales expertise. Excelled in active listening and CRM, boosting loyalty and exceeding sales targets. Achieved consistent customer commendations for product knowledge and effective call management, contributing to significant business growth.
Overview
7
7
years of professional experience
Work History
ROVING MERCHANDISER
SOUTH SHORES BOUTIQUE
07.2012 - 12.2013
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
ROVING MERCHANDISER
828 OUTLET
02.2014 - 09.2014
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
ROVING MERCHANDISER
NATIONAL BOOKSTORE
05.2017 - 02.2018
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
SALES ASSOCIATE
OLYMPIC VILLAGE (OAKLEY)
05.2018 - 11.2018
- Built relationships with customers to encourage repeat business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
CUSTOMER SERVICE ASSISTANT (SEASONAL)
NEW ERA CAP
12.2018 - 01.2019
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Described products to customers and how best to care for merchandise.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
- Provided exceptional support during peak hours as well as holidays and special events.
CUSTOMER SERVICE REPRESENTATIVE
TECH MAHINDRA
02.2019 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
ACADEMIA SYSTEM GLOBAL COLLEGES
CEBU CITY, Philippines 04.2001 -
SECONDARY -
ALTERNATIVE LEARNING SYSTEM
CEBU CITY, Philippines 04.2001 -
SECONDARY UNDERGRADUATE -
RAMON DUTERTE MEMORIAL NATIONAL HIGH SCHOOL
CEBU CITY, Philippines 04.2001 -
PRIMARY -
BANAWA ELEMENTARY SCHOOL
Cebu City, Philippines 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Customer Relationship Management (CRM)
Customer satisfaction measurement
Live chat support
Follow-up skills
Sales expertise
Order Processing
Product Sales
Sales closing
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TECH MAHINDRA
02.2019 - 09.2019
CUSTOMER SERVICE ASSISTANT (SEASONAL)
NEW ERA CAP
12.2018 - 01.2019
SALES ASSOCIATE
OLYMPIC VILLAGE (OAKLEY)
05.2018 - 11.2018
ROVING MERCHANDISER
NATIONAL BOOKSTORE
05.2017 - 02.2018
ROVING MERCHANDISER
828 OUTLET
02.2014 - 09.2014
ROVING MERCHANDISER
SOUTH SHORES BOUTIQUE
07.2012 - 12.2013
High School Diploma -
ACADEMIA SYSTEM GLOBAL COLLEGES
04.2001 -
SECONDARY -
ALTERNATIVE LEARNING SYSTEM
04.2001 -
SECONDARY UNDERGRADUATE -
RAMON DUTERTE MEMORIAL NATIONAL HIGH SCHOOL
04.2001 -
PRIMARY -
BANAWA ELEMENTARY SCHOOL
04.2001 -