Alyssa Ashle Maglangit-Dela Serna
Customer Service Agent
Kabacan
Summary
It is with the eagerness to obtain a position where I can contribute my extensive knowledge and utilize my outstanding customer service skills. As a Passenger Service Agent/Customer Service Agent, I ensure the safety and comfort of my Passengers from the check-in counter to the pre-departure areas. I am also in check-in baggage, providing information about their flight, and providing special handling to those passengers who need special assistance. aside from that i also do ticket issuance,rebooking and confirming reservation using SABRE. With my work experiences, these help me mold my communication and interpersonal skills and increase my ability to handle Customers with different races and different cultures believe I am a suitable candidate for the position in line with Customer Service background. And also I am willing to take another job position in your company that is best fit for me.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Passenger Service Agent
Pal express
NAIA Terminal 3 Pasay City
03.2017 - 09.2018
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Customer Service Agent
Pal express
Laguindingan Airport ,Misamis Oriental
07.2015 - 02.2017
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
University of Southern Mindanao
Kabacan North Cotabato 11.2008 - 04.2013
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Southern Mindanao
Kabacan North Cotabato 10.2018 - 06.2019
Bachelor of Science And/with Education Degree - Social Studies Teacher Education
Asian Colleges And Technological Institute
Kayaga North Cotabato 06.2019 - 04.2020
Skills
Able to work in a team environment
undefinedTimeline
Bachelor of Science And/with Education Degree - Social Studies Teacher Education
Asian Colleges And Technological Institute
06.2019 - 04.2020
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Southern Mindanao
10.2018 - 06.2019
Passenger Service Agent
Pal express
03.2017 - 09.2018
Customer Service Agent
Pal express
07.2015 - 02.2017
Associate of Science - Hotel, Motel, And Restaurant Management
University of Southern Mindanao
11.2008 - 04.2013
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