ALLEN RIEL BANZON
IT/Computer Engineer
Balanga, Province Of Bataan
Summary
Experienced with technical operations, consistently contributing to successful project completions. Demonstrated ability to solve complex problems and implement efficient solutions. Proven skills in system troubleshooting and technical support.
Overview
2
2
years of professional experience
Work History
Technical Staff
Frontier Point Management Solution Inc.
04.2024 - Current
- Established standard operating procedures for various processes within the department, promoting consistency across team members'' work output.
- Monitored system performance to identify potential issues.
- Increased customer satisfaction with timely resolution of technical issues through effective troubleshooting techniques.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
GAMING OPERATION CONTROL
Leekie Enterprises Inc.
08.2023 - 01.2024
- Prepared sourced data for computer entry by compiling and sorting information
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness
- Monitor and provide support for gaming operation
- Troubleshoot any issue related to the games including but not limited to the operation area and customer/customer support complaints
- Create and update ticket on any issues that require resolution on the ticketing system
- Communicate and coordinate with all related department regarding any relevant gaming activities
Education
Bachelor of Science - Computer Engineering
ACLC College/AMA
Balanga, Province Of Bataan, Philippines 04.2001 -
Skills
IT Troubleshooting
IT Risk Management
Hardware and Software Repair
Machine Learning
Photo/Video Editing
Microsoft Windows and Office
Timeline
Technical Staff
Frontier Point Management Solution Inc.
04.2024 - Current
GAMING OPERATION CONTROL
Leekie Enterprises Inc.
08.2023 - 01.2024
Bachelor of Science - Computer Engineering
ACLC College/AMA
04.2001 -
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