REYNIEL B. RAFAEL
Santa Rosa City
Summary
Detail-oriented Information Technology graduate with nearly three years of experience as Technical Staff. Expertise includes diagnosing technical issues, configuring systems, and maintaining network connectivity. Committed to delivering efficient IT solutions while enhancing technical skills.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Technical Staff
Occidental mindoro state college
Occidental mindoro San jose
11.2023 - 07.2026
- Provided technical assistance to students and staff in various software applications.
- Communicated effectively with users to understand their technical needs and concerns.
- Assisted with remote access troubleshooting for internal staff members.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created help documentation for users regarding common technical issues.
- Performed preventive maintenance activities on user workstations and servers.
- Assisted in inventory management of computer equipment and software licenses.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Technical Staff
Occidental Mindoro State College
11.2023 - 07.2026
- Conducted computer and network troubleshooting to restore system functionality and minimize downtime.
- Diagnosed and repaired hardware and software problems.
- Ensured network connectivity and resolved network issues to support uninterrupted access to resources.
- Installed and configured Windows operating systems.
- Delivered technical support to faculty, staff, and users, ensuring prompt resolution of issues and maintaining high satisfaction levels.
- Performed preventive maintenance on desktop and laptop computers.
- Assisted faculty and staff with technical issues to enhance productivity.
Education
Bachelor of Science - Information Technology
Occidental Mindoro State College
San Jose occidental mindoro 08.2019 - 06.2023
Skills
- Technical Support
- End-User Support
- Computer Troubleshooting
- Hardware & Software Maintenance
- PC Setup and Configuration
- LAN/WAN Networking
- Windows installation
- Microsoft Office
- Problem Solving
- Asset Management
- Team collaboration
- Communication
Certification
CSS NC II (Computer Systems Servicing National Certificate II)
ESKWELA SA TEKNOLOHIYA- BSIT EXTENSION PROGRAM
Operating Systems Support
Excel- Lens In Governance Basic & Advance Microsoft Excel Training
Training on Computer System Servicing NC II for High school Teachers and Staff
Extension Training in Computer System Servicing For TVL- ICT
Introduction To Cybersecurity
Projects
Installed and configured Windows 10/11 on desktop and laptop computers. Configured LAN networks and resolved connectivity issues., Diagnosed and repaired hardware and software problems., Performed preventive maintenance and system upgrades.
References
- Ariel Ramos Manuel
- 09859808375
- Lourd Theodore G. Gante, MAITE
- 09614287713
Languages
English
Upper Intermediate
B2
Filipino
Proficient
C2
Timeline
Technical Staff
Occidental mindoro state college
11.2023 - 07.2026
Technical Staff
Occidental Mindoro State College
11.2023 - 07.2026
Bachelor of Science - Information Technology
Occidental Mindoro State College
08.2019 - 06.2023