Allan Dumale
Valenzuela City
Summary
Dynamic professional with a proven track record at Tech Mahindra-OCSI, excelling in customer service and technical troubleshooting. Expert in payment processing and customer engagement, demonstrating exceptional empathy and organizational skills. Achieved significant improvements in customer satisfaction and efficiency, showcasing a strong attention to detail and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Technical and Billing Support
Tech Mahindra- OCSI
01.2023 - 03.2025
Provided comprehensive support to customers including payment processing, check the plan availability, cancellation process, and expert in troubleshooting to ensure reliable and efficient internet services.
Customer Service Representative
Alorica
10.2019 - 01.2023
Provided exceptional support to customers by verifying daily credit card transactions, payment process, addressing dispute resolution and assisting with rewards redemption.
Education
Cuyapo National High School
Cuyapo, Nueva EcijaSkills
- Payment processing
- Customer service
- Attention to detail
- Multitasking and organization
- Customer engagement
- Empathy and patience
- Expert in technical troubleshooting
Timeline
Technical and Billing Support
Tech Mahindra- OCSI
01.2023 - 03.2025
Customer Service Representative
Alorica
10.2019 - 01.2023
Cuyapo National High School
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