Allan Dumale
Valenzuela City
Summary
Dynamic professional with a proven track record at Tech Mahindra-OCSI, excelling in customer service and technical troubleshooting. Expert in payment processing and customer engagement, demonstrating exceptional empathy and organizational skills. Achieved significant improvements in customer satisfaction and efficiency, showcasing a strong attention to detail and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Technical and Billing Support
Tech Mahindra- OCSI
2023.01 - 2025.01
Provided comprehensive support to customers including payment processing, check the plan availability, cancellation process, and expert in troubleshooting to ensure reliable and efficient internet services.
Customer Service Representative
Alorica
2019.10 - 2023.01
Provided exceptional support to customers by verifying daily credit card transactions, payment process, addressing dispute resolution and assisting with rewards redemption.
Education
Cuyapo National High School
Cuyapo, Nueva EcijaSkills
- Payment processing
- Customer service
- Attention to detail
- Multitasking and organization
- Customer engagement
- Empathy and patience
- Expert in technical troubleshooting
Timeline
Technical and Billing Support
Tech Mahindra- OCSI
2023.01 - 2025.01
Customer Service Representative
Alorica
2019.10 - 2023.01
Cuyapo National High School