ALDRIN TAGWAY
Customer Service Representative
Davao City, Province of Davao del Sur,DAS
Work Preference
Summary
Results-driven professional with 6 years in the BPO industry, delivering customer service and support across diverse accounts. Expertise in managing phone-based interactions, providing technical assistance, and addressing real estate inquiries. Demonstrates strong problem-solving skills and adaptability in fast-paced environments, ensuring accuracy and teamwork to meet business objectives.
Overview
7
7
years of professional experience
Work History
Maintainance Coordinator Virtual Assistant
Adaptive Realty
01.2026 - 03.2026
- Coordinated maintenance operations, ensuring timely scheduling, vendor management, and smooth resolution of property service needs.
- Conducted follow-ups with vendors and responded promptly to emails, maintaining clear communication and efficient workflow.
- Collaborated with property managers to arrange and oversee unit inspections, ensuring compliance and tenant satisfaction.
Appfolio Property management/ Smart maintenance
Concentrix
02.2023 - 12.2025
- Delivered comprehensive property management services, overseeing tenant relations, maintenance coordination, and ensuring smooth day-to-day operations.
- Handled dispatching of work orders, efficiently assigning tasks to vendors and service teams to resolve issues promptly.
- Assisted tenants with their concerns and inquiries, providing timely support, clear communication, and solutions that enhanced satisfaction.
- Awarded Employee of the Month for consistently achieving high performance scores, meeting targets, and delivering excellent service quality.
Customer service representative/Technical/Health care and Transportation services
VXI Global
01.2019 - 12.2023
- Delivered exceptional customer support, enhancing client satisfaction through clear communication and efficient resolution of inquiries.
- Recognized as a Top Agent for consistently delivering outstanding service quality, achieving performance targets, and maintaining high customer satisfaction ratings.
- Coordinated transportation services, managing schedules and service requests to ensure timely and smooth logistics for clients.
- Managed sensitive health care information with confidentiality while providing compassionate and precise assistance to clients.
- Assisted in transportation services, coordinating schedules, handling service requests, and ensuring smooth logistics for clients.
Education
Bachelor of Science - Entrepreneurship
Compostella Valley State College
Davao De Oro01-2016
Skills
Effective Time Management
Creative Problem-Solving
Data entry
Adaptability and flexibility
Maintenance scheduling
Active Listening
AWARDS
Recognized as Top Agent for consistently delivering outstanding customer service and achieving performance excellence., Honored as Tier 2 Enterprise Top Performer, demonstrating strong technical expertise and reliability in handling complex accounts., Awarded Employee of the Month
TOOLS USED
- Appfolio
- CRM zoho
- Microsoft Teams
- Slack
- Squaretalk
- Salesforce
Timeline
Maintainance Coordinator Virtual Assistant
Adaptive Realty
01.2026 - 03.2026
Appfolio Property management/ Smart maintenance
Concentrix
02.2023 - 12.2025
Customer service representative/Technical/Health care and Transportation services
VXI Global
01.2019 - 12.2023
Bachelor of Science - Entrepreneurship
Compostella Valley State College