Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Aldrin Dela Cruz

OPERATIONS AND SHARED SERVICES MANAGER
Mandaluyong City
Aldrin Dela Cruz

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
years of professional experience
4
years of post-secondary education

Work History

Bernales & Associates

Operations Manager
01.2023 - Current

Job overview

  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

AT&T Mobility Sales & Services VXI Makati

Operations Manager
01.2022 - 01.2023

AT&T MOBILITY SALES AND SERVICES VXI Makati

Team Leader
01.2020 - 01.2022

AT&T BROADBAND AND MOBILITY SERVICES VXI Makati

Team Leader
01.2019 - 01.2020

AT&T ISM, DTV, and MOBILITY Sales and Services VXI Makati

Quality Analyst
01.2018 - 01.2019

DTV GENERAL MARKET AT&T (SALES ACCOUNT) VXI Makati

Account Specialist SME
01.2018

OCEAN X - Sales account (CONVERGYS) CONCENTRIX Makati

Sales Specialist /SME
01.2016 - 01.2018

Education

DPO Training And Certification , Quezon City, Philippines

Data Privacy Officer (Certified) from DATA PRIVACY
03.2024 - 03.2024

SIX SIGMA , Makati City, Philippines

White Belt
09.2022 - 09.2022

VXI , Makati City, Philippines

7 HABITS
01.2022 - 01.2022

Coach Chot Reyes , Makati City, Philippines

A Heart of a FUTURE-FIT Leaders
10.2021 - 10.2021

AT&T Academy

LA Academy (New To Title)

VXI

RISING STAR DEVELOPMENT

Taguig City University , Taguig City, PH

Bachelor of Science in Business Management
01.2012 - 04.2016

Skills

Data privacy protection (Certified)

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References

  • Philip Escobar, IT Department Head, Bernales & Associates, 09176291136
  • Jose Rivera, Associate Director, AFNI, 09189145370
  • Jeffrey Penas, Director for Operations, AFNI, 09285081427

Timeline

DPO Training And Certification

Data Privacy Officer (Certified) from DATA PRIVACY
03.2024 - 03.2024

Operations Manager

Bernales & Associates
01.2023 - Current

SIX SIGMA

White Belt
09.2022 - 09.2022

VXI

7 HABITS
01.2022 - 01.2022

Operations Manager

AT&T Mobility Sales & Services VXI Makati
01.2022 - 01.2023

Coach Chot Reyes

A Heart of a FUTURE-FIT Leaders
10.2021 - 10.2021

Team Leader

AT&T MOBILITY SALES AND SERVICES VXI Makati
01.2020 - 01.2022

Team Leader

AT&T BROADBAND AND MOBILITY SERVICES VXI Makati
01.2019 - 01.2020

Quality Analyst

AT&T ISM, DTV, and MOBILITY Sales and Services VXI Makati
01.2018 - 01.2019

Account Specialist SME

DTV GENERAL MARKET AT&T (SALES ACCOUNT) VXI Makati
01.2018

Sales Specialist /SME

OCEAN X - Sales account (CONVERGYS) CONCENTRIX Makati
01.2016 - 01.2018

Taguig City University

Bachelor of Science in Business Management
01.2012 - 04.2016

AT&T Academy

LA Academy (New To Title)

VXI

RISING STAR DEVELOPMENT
04.2018
Aldrin Dela CruzOPERATIONS AND SHARED SERVICES MANAGER