Genilyn Blanco
Taguig
Summary
Accomplished Team Leader with a proven track record at Bernales & Associates under TALA PHILIPPINES Account , Sentinel Credit services and MIROF RESOURCES INC. under same Account Unionbank Autoloan ,enhancing team productivity and collaboration through effective goal setting and empowerment. Skilled in Front Desk Operations and Teamwork, demonstrated by successfully managing high call volumes and fostering an inclusive work environment. Achieved consistent customer service excellence by leveraging professional communication and empathy.
Overview
16
16
years of professional experience
Work History
Team Leader
TALA PHILLIPINES (BERNALES & ASSOCIATES)
09.2021 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Perform weekly (WBR) and monthly (MBR) business reviews in collaboration with the client and management.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Assistant Team Leader
Sentinel Credit Services
11.2016 - 07.2019
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
Team Leader
Mirof Resources
09.2014 - 11.2016
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Telephone Operator
Datelcom Corporation
06.2008 - 04.2014
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Assisted over 30 customers daily by answering questions and transferring to appropriate departments/ country.
Education
Associate In Computer Science -
Asian Institute of Science And Technology
Dau Mabalacat Pampanga04.2008
High School Diploma -
SIGNAL VILLAGE NATIONAL HIGH SCHOOL
Taguig City Metro Manila04.2005
Skills
- Professional Communication
- Flexible Schedule
- Empathy and patience
- Computer Skills
- Time Management
- Team Collaboration
- Goal Setting
- TeamWork and Collaboration
CONTACT REFFERENCE
Sheryl Mallari
Operations Department Head
Bernales and Associates
A Francisco Gold Condominium 2, 784 Edsa Avenue, Quezon City, Metro Manila.
Contact # : 09176399856
Nhelson Ancheta
Supervisor /Tala Philippines
Bernales & Associates
Contact # : 09292774717
I hereby Certify that the above information are true and correct to the best of my knowledge and
beliefs.
GENILYN B. BLANCO
Timeline
Team Leader
TALA PHILLIPINES (BERNALES & ASSOCIATES)
09.2021 - 09.2024
Assistant Team Leader
Sentinel Credit Services
11.2016 - 07.2019
Team Leader
Mirof Resources
09.2014 - 11.2016
Telephone Operator
Datelcom Corporation
06.2008 - 04.2014
High School Diploma -
SIGNAL VILLAGE NATIONAL HIGH SCHOOL
Associate In Computer Science -
Asian Institute of Science And Technology
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