Albert A. Soriano
Toronto
Summary
Dedicated and experienced professional with a strong background in hospitality, retail, and business ownership. Skilled in customer service, operations management, and problem-solving. A college graduate in Computer Programming with over 20 years of diverse experience, including hotel services, retail, and managing a successful printing business. Committed to delivering excellent service and fostering positive client and team relationships.
Overview
28
28
years of professional experience
1
1
Language
Work History
Owner
Air Flight Travel and Immigration Services
Lingaye, Pangasinan, PH
07.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner / Manager
SP Graphics Printing Services
01.2018 - Current
- Managed daily operations of a printing services business.
- Oversaw client orders, production schedules, and quality control.
- Handled customer service, marketing, and staff supervision.
- Built strong client relationships, ensuring repeat business and referrals.
Guest Services Associate / Banquet Server
Hilton Hotel
01.2012 - 01.2016
- Delivered exceptional guest service in a fast-paced hospitality environment.
- Assisted guests with room accommodations, requests, and inquiries.
- Maintained hotel standards for cleanliness and service excellence.
Housekeeping / Guest Services
Hyatt Hotel
01.2010 - 01.2012
- Ensured guest satisfaction through attentive service.
- Supported housekeeping operations while maintaining luxury standards.
Retail Associate
Bata Shoes
01.2008 - 01.2010
- Assisted customers with product selection and purchases.
- Managed inventory, displays, and sales transactions.
- Consistently met and exceeded sales targets.
Housekeeping Attendant / Banquet Server
Marriott Hotel
01.2000 - 01.2008
- Maintained cleanliness and order of hotel rooms and facilities.
- Responded to guest requests promptly and effectively.
- Supported colleagues to ensure smooth hotel operations.
Store Clerk
Shoppers Drug Mart
01.1998 - 01.2000
- Assisted customers with purchases and provided product knowledge.
- Maintained store organization and restocked merchandise.
- Operated cash register and ensured customer satisfaction.
Education
College Diploma - Computer Programming
Bachelor of Science - Computer Programming
AMA UNIVERSITY
STA. MESA MANILA PHILIPPINES 04.2001 -
Skills
Customer Service & Guest Relations
Operations & Business Management
Problem-Solving & Conflict Resolution
Team Leadership & Training
Retail & Sales Support
Time Management & Organization
Additional Information
- Languages: English, Filipino
- Status: Canadian Citizen
Timeline
Owner
Air Flight Travel and Immigration Services
07.2025 - Current
Owner / Manager
SP Graphics Printing Services
01.2018 - Current
Guest Services Associate / Banquet Server
Hilton Hotel
01.2012 - 01.2016
Housekeeping / Guest Services
Hyatt Hotel
01.2010 - 01.2012
Retail Associate
Bata Shoes
01.2008 - 01.2010
Bachelor of Science - Computer Programming
AMA UNIVERSITY
04.2001 -
Housekeeping Attendant / Banquet Server
Marriott Hotel
01.2000 - 01.2008
Store Clerk
Shoppers Drug Mart
01.1998 - 01.2000