Alaisah Kiem Casidar
Apas, Cebu City
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Content Moderator
Alorica
2022.03 - 2024.08
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Drove accuracy of content through careful proofreading and fact-checking.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
Customer Service Representative
Sykes Asia Inc.
2021.09 - 2022.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Mathematics
Cebu Technological University- Main Campus
M.J. Cuenco Ave. Corner R. Palma St., Cebu City08.2023
Skills
- Social media knowledge
- Patience and Tolerance
- Attention to Detail
- Microsoft Office
- Customer Service
- Flexible Schedule
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Content Moderator
Alorica
2022.03 - 2024.08
Customer Service Representative
Sykes Asia Inc.
2021.09 - 2022.03
Bachelor of Science - Mathematics
Cebu Technological University- Main Campus