Summary
Overview
Work History
Education
Skills
Timeline
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Alaisah Kiem Casidar

Apas, Cebu City

Summary


  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Content Moderator

Alorica
03.2022 - 08.2024


  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.

Customer Service Representative

Sykes Asia Inc.
09.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science - Mathematics

Cebu Technological University- Main Campus
M.J. Cuenco Ave. Corner R. Palma St., Cebu City
08.2023

Skills

  • Social media knowledge
  • Patience and Tolerance
  • Attention to Detail
  • Microsoft Office
  • Customer Service
  • Flexible Schedule
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Content Moderator

Alorica
03.2022 - 08.2024

Customer Service Representative

Sykes Asia Inc.
09.2021 - 03.2022

Bachelor of Science - Mathematics

Cebu Technological University- Main Campus

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Alaisah Kiem Casidar