Summary
Overview
Work History
Education
Skills
Software
Timeline
About Me!
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ALAINE REI DUNGO

ALAINE REI DUNGO

Client Engagement & Appointment Coordinator
Tarlac City

Summary

Reliable and detail-oriented Virtual Assistant with 6+ years of experience in appointment setting, customer support, lead generation, CRM management, and administrative support. Adept at managing multiple priorities, maintaining organized workflows, and building positive client relationships. Passionate about helping businesses stay organized, improve response times, and achieve their goals in a remote work environment.

Overview

10
10
years of professional experience

Work History

Client Engagement & Appointment Coordinator

Karla Dennis and Associates
09.2020 - 06.2026
  • Sales: Lead follow-up and appointment setting.
  • Administration: CRM, scheduling, record management.
  • Customer Success: Onboarding and training.
  • Results: Improved response times and sales conversions.

Sales & Marketing Officer

MVKL Concepts Corp.
03.2019 - 01.2020
  • Managed customer relationships, sales initiatives, and marketing campaigns.
  • Conducted business development activities and market research.

Sales Head / Operational Auditor

Infinity Petcare Inc.
08.2017 - 03.2019
  • Led sales operations, account management, reporting, and internal audits.

Trade Marketing Officer

Fronen Company Inc. / Coffee Edition Inc.
03.2016 - 06.2017
  • Developed and executed trade marketing strategies to increase product visibility, drive sales, and strengthen relationships with retail partners.

Education

BS - Foreign Service

New Era University
02-2013

BS - Tourism Management

La Consolacion College Manila
09-2011

Skills

  • Admin Support
  • Customer Support
  • Lead Generation
  • Appointment Setter
  • Virtual assistance
  • Workflow management

Software

GoHighLevel

Outlook

Google Workspace

Microsoft Office

Slack

Zoom

Intercom

Zendesk

Kajabi

Upwork

Timeline

Client Engagement & Appointment Coordinator

Karla Dennis and Associates
09.2020 - 06.2026

Sales & Marketing Officer

MVKL Concepts Corp.
03.2019 - 01.2020

Sales Head / Operational Auditor

Infinity Petcare Inc.
08.2017 - 03.2019

Trade Marketing Officer

Fronen Company Inc. / Coffee Edition Inc.
03.2016 - 06.2017

BS - Tourism Management

La Consolacion College Manila

BS - Foreign Service

New Era University

About Me!

Outside of work, I enjoy running, staying active, watching football, and continuously improving my skills through online learning. I'm always looking for opportunities where I can grow professionally while making a meaningful contribution to the business.

I'm someone who takes pride in being dependable, proactive, and easy to work with. I enjoy learning new tools and processes, and I adapt quickly to changing priorities. Whether it's managing appointments, following up with leads, keeping CRM records organized, or onboarding new clients, I always strive to provide excellent service and make my team's job easier.

I've worked remotely for over six years, so I'm comfortable working independently, meeting deadlines, and communicating effectively with clients and teammates across different time zones.

ALAINE REI DUNGOClient Engagement & Appointment Coordinator