Aimy Arintoc
Antipolo City
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
11.2023 - Current
- Handled inbound calls for an international account, providing both customer support and basic sales assistance.
- Learned sales techniques such as upselling and offering product recommendations while addressing customer concerns.
- Strengthened communication skills by balancing customer satisfaction with business goals.
- Gained deeper expertise in handling diverse customer needs with empathy, clarity, and professionalism
- Utilized CRM software to track customer interactions and ensure accurate follow-up actions.
Customer Service Representative
VXI Inc.
03.2022 - 08.2023
- Delivered customer support via inbound calls for an international account, ensuring clear communication across diverse cultures and accents.
- Enhanced expertise in active listening, problem-solving, and empathetic communication to resolve complex concerns efficiently.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Representative
Teleperformance
10.2021 - 04.2022
- Handled inbound calls as a voice customer service representative for a local account.
- Gained knowledge of contact center operations and customer service responsibilities.
- Developed skills in addressing customer concerns with empathy and professionalism.
Education
Bachelor of Science - Accountancy
STI College
Cubao, QC01.2024
Accountancy, Business and Management Strand, with Honors
Polytechnic University of the Philippines
Sta. Mesa, MNL04.2018
Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Time management
- Goal oriented
- Problem-solving
- Cultural awareness
- Conflict resolution
- Customer complaint resolution
- Upselling
Leadership and Organization
- Junior Philippine Institute of Accountants - Vice President of Graphics and Publication- August 2022- July 2023
- Junior Philippine Institute of Accountants-Associate of Graphics and Publication-September 2023– July 2024
Timeline
Customer Service Representative
Alorica
11.2023 - Current
Customer Service Representative
VXI Inc.
03.2022 - 08.2023
Customer Service Representative
Teleperformance
10.2021 - 04.2022
Accountancy, Business and Management Strand, with Honors
Polytechnic University of the Philippines
Bachelor of Science - Accountancy
STI College