JAYVEE MARK VIDAL
Naujan, Oriental Mindoro
Summary
Dynamic and detail-oriented professional with experience at Celebrity Cruises, excelling in customer service and cleanliness standards. Proven ability to resolve conflicts with empathy and build rapport, enhancing guest satisfaction.
Hospitality professional prepared for high standards in customer service and teamwork. Proven ability to support efficient operations in fast-paced settings. Known for reliability and adaptability, with a focus on collaboration and achieving excellent service.
Overview
10
10
years of professional experience
Work History
Assistant Waiter
Celebrity Cruises
05.2023 - 08.2025
- Assisted in setting tables and ensuring cleanliness of dining areas
- Supported waitstaff by delivering food and beverages efficiently
- Learned menu items to provide accurate descriptions to guests
- Maintained stock levels of utensils and glassware during service
- Followed health and safety standards during food handling procedures
- Engaged with customers to address inquiries and enhance satisfaction
Room Service Attendant
Celebrity Cruises
03.2019 - 09.2022
- Delivered prompt and courteous room service to guests, ensuring satisfaction with every order.
- Maintained cleanliness and organization of service area, adhering to health and safety standards.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Assisted in setting up dining areas for special events, enhancing guest experience through attention to detail.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
4th Cook
Celebrity Cruises
11.2016 - 12.2018
- Prepared and cooked menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely food service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
Customer Service Representative
C3 Customer Contact Channels
08.2015 - 02.2016
- Resolved customer inquiries through multiple channels, providing timely and accurate information.
- Managed escalated issues, ensuring customer satisfaction through effective conflict resolution techniques.
- Analyzed customer feedback to identify trends, leading initiatives that enhanced user experience significantly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Undergraduate - Tourism And Hotel Management
Mindoro State College of Agriculture And Technology
Calapan, Oriental Mindoro, Philippines03-2016
Diploma in Culinary Arts - Culinary
Berjaya University College of Hospitality
Kuala Lumpur, Malaysia11-2015
Skills
- Cleanliness standards
- Patience and empathy
- Strong multitasking
- Customer service focus
- Critical thinking
- Computer proficiency
- Conflict resolution
- Complaint handling
- Building rapport
- Phone etiquette
Timeline
Assistant Waiter
Celebrity Cruises
05.2023 - 08.2025
Room Service Attendant
Celebrity Cruises
03.2019 - 09.2022
4th Cook
Celebrity Cruises
11.2016 - 12.2018
Customer Service Representative
C3 Customer Contact Channels
08.2015 - 02.2016
Undergraduate - Tourism And Hotel Management
Mindoro State College of Agriculture And Technology
Diploma in Culinary Arts - Culinary
Berjaya University College of Hospitality