AGUSTINA A. YANOC
Dumaguete City
Summary
Dedicated and detail-oriented Medical Virtual Assistant with over 5 years of experience providing exceptional support to healthcare professionals in remote settings. Expertise in medical office management, patient communication, appointment scheduling, and meticulous management of medical records while upholding the highest standards of confidentiality. Proficient in utilizing EHR systems and telemedicine platforms, committed to delivering seamless administrative support that enhances healthcare delivery and patient satisfaction. A proactive problem-solver passionate about improving operational efficiency within the healthcare sector.
Overview
12
12
years of professional experience
Work History
Medical Virtual Assistant
CLS HEALTH
- Answered phone calls and answered questions from patient
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Provided exceptional customer service by addressing client inquiries regarding appointments and services offered.
- Assisted in training new staff on company-specific scheduling software and procedures, enhancing team capabilities.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Software used: ECW, Availity, Ring Central
Social Media Manager
E-hallmark
- Create and Schedule Content
- Reply to Private Messages
- Reply to Comments
- Create Analytic Reports
- Apps used: (Facebook/Instagram,Pinterest)
- Software used: Trello
Data Entry, Internet Research and Product Update for Our Bigcommerce Store
Art 2 Go (Outback Yarns Trading name for webstore)
- Adding and updating products on the store
- Researching products online
- Software used: BigCommerce
Security Dispatcher
LSS Patrol
Inland Empire, Los Angeles, Riverside, San Bernandino, California
02.2024
- Responsible for coordinating security patrols and ensuring equipment is in working order.
- Confirm that security guards have verified their attendance at their post at the proper date/time.
- Manage the tracking of security guard routes during the patrol shift.
- Software used: Connect Team, Ring Central
Virtual Assistant
VEGAS DIGESTIVE HEALTH CENTER
01.2024
- Chart Prep
- Insurance Eligibility Checking
- Intake/Progress Notes
- Demographic Entry
- Appointment Scheduling
- Software used: ECW
Assistant Project Manager
Universal Translation Services
01.2021
- I respond to client's email inquiries and other concerns.
- Cater Customer Service Both Calls and Chat.
- Checking daily assignment/task and ensuring deadlines are met.
- Software used: Tranwise, Pinknote, Bria, Zimbra
Data Entry Team Manager
ClearMD Health
New York, NY, United States
01.2021 - 01.2023
- Ensure patient data is correct and comprehensive, and request any patient data that is lacking (demographic profiling)
- Verify insurance coverage and patient benefits.
- Create documents on paper and electronically.
- File and maintain organized documentation of all billing and record
- Follow set billing processes and procedures
- Identify billing issues and solve underlying issues with claims. Escalate issues to the right team members on the billing team or client as required
- Check insurance eligibility
- Call for prior authorization
- Work with personal information and maintain patient confidentiality
- Handled overall monitoring of the team as Medical Biller and Coder.
- Appointment Scheduling
- Software used: Trizetto, Acuity, ECW
Data Entry Traffic Violator Incident Coder
Qualfon Philippines, Inc – Dumaguete
Dumaguete City, Negros Oriental
01.2019 - 01.2021
- Company Overview: (Verra Mobility)
- Responsible in checking and tagging any traffic violations through video clips provided from traffic headquarters.
Virtual Assistant Drop Shipping – Ebay
Rectango LLC
Aventura, FL, United States
01.2018 - 01.2019
- Responsible in checking status of the orders.
- Answer inquiries via chat or email.
- Ensure that ETA of specific item is properly monitored.
- Uploaded the order numbers and tracking numbers
Project Officer (handling 2 different projects)
SPI Global Technologies Inc. (now STRAIVE)
Dumaguete City, Negros Oriental
01.2014 - 01.2018
- Lead the planning and implementation of the project.
- Manage project team and resources
- Plan and schedule project timelines
- Track project deliverables
- Coordinate with clients with materials gathering and reporting work progress
Data Technician (Ecrash/Ancestry project)
SPI Global Technologies Inc. (now STRAIVE)
Dumaguete City, Negros Oriental
01.2011 - 01.2014
- Responsible for performing data review and conversion and/or editing based on project requirements and specifications.
- Receives and reviews source documents through the CID (Check-in-Document) process.
- Checks for completeness and legibility. Fills out Lot Card, Batch Slips and other related logs to track source documents’ status and problems encountered.
- Converts, or edits files to the required file format
- Proofreads the documents and if permissible makes necessary edits.
- Checks output or generated file to ensure conformance to the specifications. Counter checks accomplishment records and ensure accuracy of accomplishment report.
Education
Bachelor of Science - Computer Science
Negros Oriental State University
01.2008
Bachelor of Science - Accountancy
Foundation University
01.2009
Skills
- Email communication support
- Virtual customer assistance
- EBay sales promotion
- Online listing optimization
- Healthcare billing and coding proficiency
- Medical billing management
- Data accuracy assessment
- Document PDF conversion
Accomplishments
- Trained 100+ new data entry specialists.
- Supervised team of 100+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Security Dispatcher
LSS Patrol
02.2024
Virtual Assistant
VEGAS DIGESTIVE HEALTH CENTER
01.2024
Assistant Project Manager
Universal Translation Services
01.2021
Data Entry Team Manager
ClearMD Health
01.2021 - 01.2023
Data Entry Traffic Violator Incident Coder
Qualfon Philippines, Inc – Dumaguete
01.2019 - 01.2021
Virtual Assistant Drop Shipping – Ebay
Rectango LLC
01.2018 - 01.2019
Project Officer (handling 2 different projects)
SPI Global Technologies Inc. (now STRAIVE)
01.2014 - 01.2018
Data Technician (Ecrash/Ancestry project)
SPI Global Technologies Inc. (now STRAIVE)
01.2011 - 01.2014
Medical Virtual Assistant
CLS HEALTH
Social Media Manager
E-hallmark
Data Entry, Internet Research and Product Update for Our Bigcommerce Store
Art 2 Go (Outback Yarns Trading name for webstore)
Bachelor of Science - Accountancy
Foundation University
Bachelor of Science - Computer Science
Negros Oriental State University