Larmi Guerrero
Scheduling Coordinator
Cainta,RIZ
Summary
Adaptable professional with a strong background in healthcare administration. Skilled in triaging patient needs and streamlining appointment processes while maintaining compliance with privacy standards. Committed to enhancing patient experience through effective communication and team collaboration.
Overview
13
13
years of professional experience
Work History
Medical Virtual Assistant
The Neurocognitive and Behavioral Institute
12.2021 - 07.2026
- Coordinated and managed daily appointment schedules for over 10 remote healthcare providers using Criterion.
- Triaged incoming patient calls and messages to determine urgent scheduling needs and minimize double-bookings or gaps.
- Handled patient intake, appointment confirmations, follow-ups, and cancellation filling.
- Managed sensitive patient data in strict compliance with privacy standards and HIPAA protocols.
- Served as the primary liaison between patients, medical staff, and specialists to streamline referrals and care delivery.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Public School Teacher
Department Of Education
05.2013 - 11.2021
- Managed daily schedule execution, lesson plans, and event timelines for classes of over 40 students.
- Direct liaison for parents and administrative staff, organizing parent-teacher conferences and academic schedule reviews.
- Maintained accurate records, attendance, and compliance logs under tight state/district reporting guidelines.
- Resolved time-sensitive scheduling and classroom conflicts while maintaining a supportive environment.
- Collaborated with other teachers to develop cross-curricular lessons that reinforced key concepts across multiple subjects.
- Promoted a positive learning environment through effective classroom management, fostering respect, and encouraging collaboration among students.
Education
Bachelor of Elementary Education - General Studies
Catanduanes State University
Catanduanes, Philippines 05.2001 -
Skills
Patient engagement
Data confidentiality
Data entry
Microsoft office
Calendar management
Email management
File organization
Administrative support
Attention to detail
Team collaboration
Adaptability
Communication skills
Timeline
Medical Virtual Assistant
The Neurocognitive and Behavioral Institute
12.2021 - 07.2026
Public School Teacher
Department Of Education
05.2013 - 11.2021
Bachelor of Elementary Education - General Studies
Catanduanes State University
05.2001 -