ADRIAN T. PASCUA
Sta. Maria
Summary
To contribute for the advancement of the company and its goals by utilizing and enhancing acquired knowledge and skills in Information Technology
Experience in Microsoft Azure Experience in Microsoft 365 Experience in Microsoft O365 Experience in Microsoft Intune Experience in Microsoft Purview Experience in Azure Virtual Desktop Experience in Patch management Experience in Endpoint Management Tool (Endpoint Central) Experience in Monitoring Tools (PRTG, OPManger) Experience in Ticketing systems such as GLPI and ZOHO Experience in SAP BASIS admin roles Experience in Virtualization (Hyper-V, VMware, Nutanix) Experience in Infrastructure implementation (Data Center) Experience in different Operating systems such as Windows Server 2016,2019, 2022, Windows 10 and 11 Experience in Customer service management
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
IT Operations Engineer – Senior
Inchcape Digital Delivery Center
Pasig City
01.2024 - Current
- The NCI Support Engineer will work closely with the internal operation areas on the DDCs (Colombia and Philippines)
- The services will be provided to worldwide Inchcape markets
- (UK, Europe and Africa, Americas and Asia and Pacific)
- Support, operate NCI services directly to the Regional, global or DDC teams
- Active participation on the projects, supporting the services flows to incorporate the new projects into the support provisioning service
- Work in the datacenter, Cloud and Network services
- Participate in key process improvements
- Collaborate with operation engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands
- Implement policies and procedures
- Monitoring all services and hardware and manage the escalation to the 3rd party service provider
- Provide timely response to customer escalations
- Manage ticketing tolls
- Implement the digital flows to bring the NCI service support
- Escalate issues to the 3rd party service provider
- Monitor and test system performance and provide performance statistics and reports
- Manage the identity process and support the infrastructure
- Manage and/or provide guidance to junior members of the team
- Support and manage the O365 environment
Owner of small Bakery and Cafe
Entrepreneur
08.2020 - Current
Systems Administrator
Federal Land Inc.
09.2018 - 08.2020
- Responsible in the effective provisioning, installation/configuration, operation and maintenance of systems hardware and software related to infrastructure
- Conducts technical research and development to enable continuing innovation within the infrastructure
- Supervises Data Center Engineers
- Provision and maintain the company’s systems environment such as Development (DEV) Environment, System Integration Testing (SIT) Environment, User Acceptance Testing (UAT) Environment, Production (PRD) Environment, Disaster Recovery (DR) Site
- Assist Project Teams with technical analysis and design in the initiation and planning phases of any automation projects of the company
- Studies, tabulates, assess and recommends technical requirements of systems providers
- Develops operational, configuration and/or other procedures as basis of Data Center Engineers to execute regular system administration task
- Contributes to and maintains system standards; definition of Thresholds and the corresponding action plans
- Provide expert knowledge and processes in performance tuning and techniques both in the Operating System and direct the Data Center Engineer where it should be adopted
- Identifies approaches the leverage company resources and provide economies of scale
- Repairs and recovers from hardware or software failures in the Production and DR Site Data Center Facility
- Deploys system changes in the Production and DR environment
- Ensures Production and DR Site Data Center facility are synchronized
- Applies OS patches and upgrades on a regular basis and upgrades administrative tools and utilities
- Configures/adds new server as necessary
- Perform Monthly Performance reporting to support Capacity Planning
- Review and analyze daily, weekly and monthly system monitoring for tending prognosis and Capacity Planning
IT Administrator
Bounty Fresh Food Inc.
06.2012 - 08.2018
- Manage Sophos and Cyberoam Firewall
- Creating of different firewall policy
- Configuring services from LAN to WAN in different firewall rule
- Application and Web filtering in Sophos Firewall
- Site to site VPN connection between two firewalls, Sophos and Cyberoam
- Daily monitoring of logs and user threat in firewall
- Backup and upgrade Firewall firmware
- Integrate Windows Active Directory Users to Sophos Firewall
- Manage Sophos Central Endpoint Antivirus for Servers and Workstation computers
- Creating policy for unwanted application in Sophos Endpoint antivirus
- CCTV camera administration
- Check everyday if database backup schedule triggered
- SAP transport management system
- Perform SAP client administration
- Check the scheduled background jobs
- Monitor all SAP systems (work processes, users, system logs, locks, developer traces, system traces, disk space)
- Perform SAP bounce if necessary
- Creating SAP User
- Transport system configuration and/or authorization to other SAP Client using Transport Management System (TMS)
- Lock and unlock users accounts
- Creating SAP user roles and assigned that roles to users
- SAP Notes Configuration
- Monitoring of Spool and Print Admin
- Configuration of SAP Router
- Windows Servers 2003, 2008 and 2016
- Active Directory and Domain Controller Management
- Manage domain users (create, lock and unlock)
- Installation of DNS and DHCP
- Implementation of Group policy
- Backup all configuration of servers included database
- Configuration of File server and implement quota management
- Experience in VMware server virtualization
- Familiar in PowerShell scripting
- Server experiences WSUS, File Server, FTP, VPN and Web Server(IIS)
- Knowledge in Backup solutions like NetBackup and Veritas Backup Exec
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Repairing equipment and replacing parts if required
- Planning and undertaking scheduled maintenance upgrades
- Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person
- Providing support, including procedural documentation and relevant reports
- Setting up new users' accounts and profiles and dealing with password issues
- Conducting electrical safety checks on computer equipment
- Handles different type of operating system like Windows XP, 7, 8/8.1 and 10
- Familiar on using Hyper-V and managing virtual machine
- Supervising junior engineer and technical staff
- Testing and evaluating new technology
- Maintaining records of software licenses
- Maintain IT assets managing stocks of equipment, consumables and other supplies
- Assist computer users to determine the nature of any problems they encounter
Web Developer (Student Trainee)
Philippine Cooperative Center
12.2011 - 02.2012
- Developed Online Reservation System/Booking System
- Create network plan for the accounting and finance department
- Upgrade windows operating system of workstations unit
Education
Bachelor of Science - Information Technology, System Development
Central Luzon State University
Muñoz, Nueva Ecija 01.2008 - 01.2012
High school or equivalent - undefined
Nagpandayan High School
Guimba, Nueva Ecija 01.2004 - 01.2008
Elementary School - undefined
Nagpandayan Elementary School
Guimba, Nueva Ecija 01.1999 - 01.2004
Skills
- Microsoft Azure
- Microsoft 365
- Microsoft O365
- Microsoft Intune
- Microsoft Purview
- Azure Virtual Desktop
- Patch management
- Endpoint Management Tool (Endpoint Central)
Summary Of Qualifications And Skills
- Experience in Microsoft Azure
- Experience in Microsoft 365
- Experience in Microsoft O365
- Experience in Microsoft Intune
- Experience in Microsoft Purview
- Experience in Azure Virtual Desktop
- Experience in Patch management
- Experience in Endpoint Management Tool (Endpoint Central)
- Experience in Monitoring Tools (PRTG, OPManger)
- Experience in Ticketing systems such as GLPI and ZOHO
- Experience in SAP BASIS admin roles
- Experience in Virtualization (Hyper-V, VMware, Nutanix)
- Experience in Infrastructure implementation (Data Center)
- Experience in different Operating systems such as Windows Server 2016, 2019, 2022, Windows 10 and 11
- Experience in Customer service management
Trainings And Seminars Attended
- AZ900 Microsoft Azure Fundamentals - Udemy, 05/02/24
- SCRUM 101 – A fundamental look at the Agile Master Role, 05/06/24
- Introduction to Cloud Security and Microsoft Azure – Udemy, 05/29/24
- Intune MDM MAM Microsoft training course - Udemy, 07/10/24
- Six Sigma Certified Lean Six Sigma Yellow Belt – Udemy, 07/15/24
- ITIL v3 Foundation, 07/29/18, Expert Academy, Makati City
- Sophos Central Endpoint, 02/15/18, Netplay Inc., Binondo, Manila
- Sophos Firewall Training, 10/26/17, Netplay Inc., Binondo, Manila
- CISCO Firewall, VPN, ACL and NAT Services Seminar, 01/14/17, SM Megamall, Ortigas Center, Pasig City
- Microsoft Certified Professional 3 days Hands on Training (20410D)– Installing and Configuring Window Server 2012 R2, 12/10/16, Nexus Information Technology Training Center, Ortigas Center, Pasig City
- VMware vSphere 6.0 Data Center Virtualization Seminar, 11/19/16, SM Megamall, Ortigas Center, Pasig City
- Cisco Certified Network Associate 5 days Hands on Training Course, 11/13/16, Nexus Information Technology Training Center, Ortigas Center, Pasig City
Technical Certificates
- NSE 1 Network Security Associate, vLVUmTrjSj, 09/25/23, 09/25/25
- OPSWAT Introduction to Critical Infrastructure Protection, ludAliphyQ, 09/25/23, 09/25/24
- SCRUM Foundation Professional Certification – CertiProf, 05/19/24, 96463581
- Emerging Leader Training: The Next Breakthrough - Inchcape, 05/17/24, 103945430
Personal Information
- Age: 31
- Height: 5'6"
- Weight: 85 kg
- Date of Birth: 07/09/92
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
Timeline
IT Operations Engineer – Senior
Inchcape Digital Delivery Center
01.2024 - Current
Owner of small Bakery and Cafe
Entrepreneur
08.2020 - Current
Systems Administrator
Federal Land Inc.
09.2018 - 08.2020
IT Administrator
Bounty Fresh Food Inc.
06.2012 - 08.2018
Web Developer (Student Trainee)
Philippine Cooperative Center
12.2011 - 02.2012
Bachelor of Science - Information Technology, System Development
Central Luzon State University
01.2008 - 01.2012
High school or equivalent - undefined
Nagpandayan High School
01.2004 - 01.2008
Elementary School - undefined
Nagpandayan Elementary School
01.1999 - 01.2004
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