ADRIAN PASCUA
Sta. Maria
Summary
Operations professional with strong expertise in optimizing processes and ensuring efficient workflow. Skilled in system analysis, troubleshooting, and implementing solutions to enhance productivity. Known for fostering team collaboration and adapting to changing needs. Reliable and results-driven with focus on operational excellence and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Operations Engineer Professional
Inchcape Digital Delivery Center
01.2024 - Current
- Deployed, configured, and maintained Azure Virtual Desktop environments including host pools, session hosts, FSLogix profiles, and custom images.
- Performed monthly security updates
- AVD monthly images creation
- Managed Azure Virtual Machines, including provisioning, resizing, patching, and monitoring.
- Administered Intune for device compliance, configuration policies, app deployment.
- Managed O365 services including Exchange Online mailboxes, Teams policies, OneDrive, SharePoint permissions, and license assignments.
- Performed health monitoring and troubleshooting for AVD session host performance, network latency, and user login issues.
- Supported users with AVD access issues, Teams collaboration problems, OneDrive sync conflicts, and M365 login concerns.
Systems Administrator
Federal Land Inc.
09.2018 - 08.2020
- Responsible in the effective provisioning, installation/configuration, operation and maintenance of systems hardware and software related to infrastructure
- Conducts technical research and development to enable continuing innovation within the infrastructure
- Supervises Data Center Engineers
- Provision and maintain the company's systems environment such as Development (DEV) Environment, System Integration Testing (SIT) Environment, User Acceptance Testing (UAT) Environment, Production (PRD) Environment, Disaster Recovery (DR) Site
- Assist Project Teams with technical analysis and design in the initiation and planning phases of any automation projects of the company
- Studies, tabulates, assess and recommends technical requirements of systems providers
- Develops operational, configuration and/or other procedures as basis of Data Center Engineers to execute regular system administration task
- Contributes to and maintains system standards; definition of Thresholds and the corresponding action plans
- Provide expert knowledge and processes in performance tuning and techniques both in the Operating System and direct the Data Center Engineer where it should be adopted
- Identifies approaches the leverage company resources and provide economies of scale
- Repairs and recovers from hardware or software failures in the Production and DR Site Data Center Facility
- Deploys system changes in the Production and DR environment
- Ensures Production and DR Site Data Center facility are synchronized
- Applies OS patches and upgrades on a regular basis and upgrades administrative tools and utilities
- Configures/adds new server as necessary
- Perform Monthly Performance reporting to support Capacity Planning
- Review and analyze daily, weekly and monthly system monitoring for tending prognosis and Capacity Planning
IT Administrator
Bounty Fresh Food Inc.
06.2012 - 08.2018
- Experienced in managing network security and firewalls, including Sophos and Cyberoam, covering firewall policy creation, LAN-to-WAN configurations, application and web filtering, site-to-site VPNs, log monitoring, firmware upgrades, backups, and Active Directory integration. Administered endpoint security via Sophos Central for servers and workstations.
- Strong background in SAP system administration, including SAP client and user management, transport management (TMS), system monitoring, background jobs, SAP notes, spool and print administration, SAP router configuration, and system maintenance such as SAP bounces.
- Proficient in Windows Server administration (2003, 2008, 2016), Active Directory and Domain Controllers, DNS, DHCP, Group Policy, file servers with quota management, WSUS, IIS, FTP, VPN, and backup solutions such as NetBackup and Veritas Backup Exec. Experienced in virtualization using VMware and Hyper-V, with working knowledge of PowerShell scripting.
- Provided end-user and infrastructure support, including hardware and software installation, troubleshooting, scheduled maintenance, documentation, asset and license management, and supervision of junior engineers. Experienced in managing multiple Windows operating systems and supporting users through incident resolution and technical assistance.
Web Developer (Student Trainee)
Philippine Cooperative Center
12.2011 - 02.2012
- Developed Online Reservation System/Booking System
- Create network plan for the accounting and finance department
- Upgrade windows operating system of workstations unit
Education
Bachelor of Science - Information Technology, System Development
Central Luzon State University
Muñoz, Nueva Ecija01.2012
Skills
- Microsoft Azure
- Microsoft 365
- Microsoft O365
- Microsoft Intune
- Microsoft Purview
- Azure Virtual Desktop
- Patch management
- Endpoint Management Tool (Endpoint Central)
- Experience in Microsoft Azure
- Experience in Microsoft 365
- Experience in Microsoft O365
- Experience in Microsoft Intune
- Experience in Microsoft Purview
- Experience in Azure Virtual Desktop
- Experience in Patch management
- Experience in Endpoint Management Tool (Endpoint Central)
- Experience in Monitoring Tools (PRTG, OPManger)
- Experience in Ticketing systems ZOHO
- Experience in SAP BASIS admin roles
- Experience in Virtualization (Hyper-V, VMware, Nutanix)
- Experience in Infrastructure implementation (Data Center)
- Experience in different Operating systems such as Windows Server 2016, 2019, 2022, Windows 10 and 11
- Experience in Customer service management
Certification
- NSE 1 Network Security Associate, vLVUmTrjSj, 09/25/23, 09/25/25
- OPSWAT Introduction to Critical Infrastructure Protection, IudAliphyQ, 09/25/23, 09/25/24
- SCRUM Foundation Professional Certification – CertiProf, 05/19/24, 96463581
- Emerging Leader Training: The Next Breakthrough - Inchcape, 05/17/24, 103945430
- Cyber Security Awareness Professional Certification Certificate No.:cc2239ab Valid until: October 14, 2027
Timeline
IT Operations Engineer Professional
Inchcape Digital Delivery Center
01.2024 - Current
Systems Administrator
Federal Land Inc.
09.2018 - 08.2020
IT Administrator
Bounty Fresh Food Inc.
06.2012 - 08.2018
Web Developer (Student Trainee)
Philippine Cooperative Center
12.2011 - 02.2012
Bachelor of Science - Information Technology, System Development
Central Luzon State University
Trainings And Seminars Attended
- AZ900 Microsoft Azure Fundamentals - Udemy, 05/02/24
- AZ-104 Microsoft Azure Administrator - Udemy, 11/09/25
- AZ-140 Azure Virtual Desktop - Udemy, 09/23/25
- Windows 365 Enterprise and Intune Management -Udemy, 04/29/25
- SCRUM 101 – A fundamental look at the Agile Master Role, 05/06/24
- Introduction to Cloud Security and Microsoft Azure – Udemy, 05/29/24
- Intune MDM MAM Microsoft training course - Udemy, 07/10/24
- Six Sigma Certified Lean Six Sigma Yellow Belt – Udemy, 07/15/24
- ITIL v3 Foundation, 07/29/18, Expert Academy, Makati City
- Sophos Central Endpoint, 02/15/18, Netplay Inc., Binondo, Manila
- Sophos Firewall Training, 10/26/17, Netplay Inc., Binondo, Manila
- CISCO Firewall, VPN, ACL and NAT Services Seminar, 01/14/17, SM Megamall, Ortigas Center, Pasig City
- Microsoft Certified Professional 3 days Hands on Training (20410D)– Installing and Configuring Window Server 2012 R2, 12/10/16, Nexus Information Technology Training Center, Ortigas Center, Pasig City
- VMware vSphere 6.0 Data Center Virtualization Seminar, 11/19/16, SM Megamall, Ortigas Center, Pasig City
- Cisco Certified Network Associate 5 days Hands on Training Course, 11/13/16, Nexus Information Technology Training Center, Ortigas Center, Pasig City