Passionate about training delivery and skills development
Adrian Garcia
Trainer
Pasay City
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help learners excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Passionate Trainer with extensive knowledge of new hire training and proven success working program operations. Devoted to long-lasting and comprehensive results for every client.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
1
1
Certificate
Work History
Trainer
Telephilippines
Makati
02.2016 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines and desires in mind.
- Developed effective training plans based on department needs and objectives.
- Contributed to reductions in employee turnover by revamping training programs.
- Tracked attendance and evaluated progress for assigned trainees.
- Supported productivity increase and business growth through new hire training and mentoring.
- Introduced standardized training for cohesive learning environments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
Customer Satisfaction Supervisor
Telephilippines
Makati
10.2014 - 02.2016
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared variety of different written communications, reports and documents.
Customer Care Representative
Telepehilippines
Makati
07.2012 - 10.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Assisted call-in customers with questions and orders.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
Bachelor of Science - Nursing
University of Southern Mindanao
Kabacan, Cotabato 06.2005 - 03.2019
Skills
Proficient in MS Office (Outlook, Powerpoint, Excel)
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Create a strong relationship with local farmers through collaboration and negotiation.
Business Owner (Lucky10 Agricultural Products)
2013 Bell Mobility Superstar Award - Customer Care Extraordinaire (Vendor Wide)
2014 Bell Mobility Superstar Award - Customer Care Extraordinaire (Vendor Wide)
Affiliations
Pampanga Agricultural Traders
North Cotabato Local Products Producer
Certification
New Hire Training Development Course
Interests
Effectively communicate, interact, and work with individuals and groups
Cooking and food experimentation
Workout routines and lifestyle management
Timeline
Trainer
Telephilippines
02.2016 - Current
New Hire Training Development Course
02-2016
Customer Satisfaction Supervisor
Telephilippines
10.2014 - 02.2016
Customer Care Representative
Telepehilippines
07.2012 - 10.2014
Bachelor of Science - Nursing
University of Southern Mindanao
06.2005 - 03.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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