ADELINA S. TARDECILLA
Valenzuela,00
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Provider Service Advocate
OPTUM GLOBAL SOLUTIONS, INC.
Diliman, Quezon City
09.2021 - Current
- Handle a Benefit & Eligibility, Claims and Authorization concern.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support for claims processing and documentation accuracy.
- Managed customer feedback to identify service improvement opportunities.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
Fixed Term
INSPIRO
Edsa Muñoz, Quezon City
10.2019 - 01.2020
- Handle Eddie Bauer Account, Customer Service & Online Selling
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Office Staff
MALAYAN RICE DEPOT
Sauyo Road, Quezon City
11.2015 - 11.2018
- Managed inventory records, ensuring accurate stock levels for efficient operations.
- Processed customer orders promptly, enhancing overall service efficiency and satisfaction.
Technical Support
SYKES ASIA, INC.
Brgy.Pleasant Hills View, Mandaluyong City
06.2015 - 09.2015
- Fixed Term handle a Pearson Education Account
- Streamlined technical support processes for improved user satisfaction and faster issue resolution.
- Provided technical support, troubleshooting issues to minimize downtime in the production process.
Data Entry Clerk
PERFORMANCE ADVANTAGE, ENTERPRISES
Quezon City, Metro Manila, Philippines
09.2012 - 04.2013
- Entered and updated data with high accuracy across multiple databases.
- Assisted in maintaining organized records and files for efficient retrieval.
Executive, Operations
TELEPERFORMANCE
Makati City
10.2014 - 05.2015
- Universal Call Center Agent – Domestic Account
- (Handles Care and Technical Concern – Wire line)
- Led cross-functional teams to optimize operational efficiency and enhance customer satisfaction.
- Developed and implemented strategic initiatives to improve service delivery and reduce turnaround times.
Accounting Clerk (multi task)
CHENVEL SERVICES, INC.
01.2014 - 05.2014
- Processed invoices and reconciled vendor statements to ensure accurate financial records.
- Maintained general ledger entries and ensured compliance with accounting standards.
Finance & Treasury Assistant
SALES BYWORD, INC.
Balintawak, Quezon City
07.2007 - 08.2010
- Managed cash flow forecasting to ensure liquidity across operations.
- Assisted in the preparation of monthly financial reports and reconciliations.
Sales Admin Assistant
SALES BYWORD, INC.
Balintawak, Quezon City
01.2005 - 06.2007
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Managed daily office operations, ensuring smooth workflow and efficient communication among departments.
- Coordinated scheduling and logistics for meetings, optimizing time management for executives.
System Encoder
SALES BYWORD, INC.
Balintawak, Quezon City
08.2004 - 12.2004
- Assigned w/ the daily encoding of sales operation, sales order from the trade
- Led digitization projects, enhancing workflow efficiency and accuracy.
- Developed and implemented data entry protocols to streamline processes.
Coordinator
EKL COMPUTER SHOP
Brgy. Holy Spirit, Q.C.
04.2003 - 08.2004
- Coordinated inventory management processes to ensure timely product availability.
- Streamlined customer service procedures to enhance client satisfaction and loyalty.
System Encoder
PUBLICIS INTERBRAND, INC.
Cubao, Q.C.
06.2002 - 03.2003
- Trained junior staff on digital tools and best practices for data management.
- Collaborated with cross-functional teams to ensure seamless integration of digital systems.
Secretary
EKL BROKER & REALTY DEV.
Quezon City
05.2000 - 06.2002
- Managed scheduling and communication for executive team, ensuring timely information flow.
- Organized and maintained confidential files, improving document retrieval efficiency.
Education
Information Technology Management (I.T.M.) (Q.C.)
International Electronics & Tech. Institute Inc.
01-2002
Skills
- Adaptable
- Broad-Minded
- Computer Proficiency
- Customer Oriented
- Meticulous
- Resourceful
- Trustworthy
PERSONAL DATA
- Name: TARDECILLA, ADELINA S.
- Permanent Add: B4 L12 Dublin St., Saint John Villas Ugong, Valenzuela City
- Date of Birth: May 22, 1979
- Nationality: Filipino
- Gender: Female
- Religion: Christian
- Marital status: Married, two children
Timeline
Provider Service Advocate
OPTUM GLOBAL SOLUTIONS, INC.
09.2021 - Current
Fixed Term
INSPIRO
10.2019 - 01.2020
Office Staff
MALAYAN RICE DEPOT
11.2015 - 11.2018
Technical Support
SYKES ASIA, INC.
06.2015 - 09.2015
Executive, Operations
TELEPERFORMANCE
10.2014 - 05.2015
Accounting Clerk (multi task)
CHENVEL SERVICES, INC.
01.2014 - 05.2014
Data Entry Clerk
PERFORMANCE ADVANTAGE, ENTERPRISES
09.2012 - 04.2013
Finance & Treasury Assistant
SALES BYWORD, INC.
07.2007 - 08.2010
Sales Admin Assistant
SALES BYWORD, INC.
01.2005 - 06.2007
System Encoder
SALES BYWORD, INC.
08.2004 - 12.2004
Coordinator
EKL COMPUTER SHOP
04.2003 - 08.2004
System Encoder
PUBLICIS INTERBRAND, INC.
06.2002 - 03.2003
Secretary
EKL BROKER & REALTY DEV.
05.2000 - 06.2002
Information Technology Management (I.T.M.) (Q.C.)
International Electronics & Tech. Institute Inc.