ABEGAIL E RECTRA
Antipolo,RIZAL
Summary
Professional collections leader with sharp focus on recovery processes and team efficiency. Known for enhancing delinquency management and fostering productive team dynamics. Reliable and adaptable, ensuring optimal results in changing environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
8
8
years of professional experience
Work History
Collections Supervisor
GLOBAL CIRCULATION INCORPORATION
02.2023 - 11.2024
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Identified needs and provided training to clarify expectations of collections agents.
- Prepared and delivered performance reviews of [Number] collections agents to support continuous improvement of department.
- Recommended and implemented techniques to improve productivity and cut costs for company.
SALES AND TECHNICAL SUPPORT
VXI
02.2021 - 01.2022
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Reduced call wait times by effectively prioritizing incoming technical support requests and delegating tasks accordingly.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
Technical Support Representative
THE RESULTS COMPANIES
02.2019 - 01.2021
- Provide world class customer service to a telco service provider over the phone
- Handle requests in a timely manner and provide detailed information about the product and services
- Work in an efficient manner to ensure that goals are met
- Securely maintaining customer’s records and making sure their account is safe
- Promoting other services to customer that will be beneficial to them
Sales Supervisor
JPJC
02.2017 - 01.2019
- Monitoring , Providing performance management by diagnosing improvement opportunities, providing effective feedback, coaching
- Answer escalated calls of the agents
- Leading the team to hit the goals that is needed
Education
Associate Graduate - Secondary Education Major in English
Baptist Bible College Asia
Skills
- Team Supervision
- Debt recovery expertise
- Staff Coaching
- Financial Services
- Payment Negotiation
- Credit Management Knowledge
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
Timeline
Collections Supervisor
GLOBAL CIRCULATION INCORPORATION
02.2023 - 11.2024
SALES AND TECHNICAL SUPPORT
VXI
02.2021 - 01.2022
Technical Support Representative
THE RESULTS COMPANIES
02.2019 - 01.2021
Sales Supervisor
JPJC
02.2017 - 01.2019
Associate Graduate - Secondary Education Major in English
Baptist Bible College Asia
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