Oracle PL/SQL
Abegail Bautista
ECBA™ | IIBA® Member | Worksoft Certify® | Teradata 12 Certified Professional | Business Analyst | Software Engineer | Application Support | Digital Creator
Sta Maria
Summary
With 20 years of experience in IT, including 15 years working overseas, I am a seasoned Business Analyst and specialist in business and systems requirements, user acceptance testing, and end-user training. I am a seasoned collaborator skilled in meeting needs, improving processes, and exceeding requirements in team environments. I am a diligent worker with strong communication and task prioritization skills.
I am a highly motivated individual experienced in developing and implementing software solutions. I have proven expertise in developing, testing, and debugging high-performing software solutions, with a keen eye for detail. I possess excellent problem-solving skills and demonstrate a passion for learning and implementing new technologies.
Overview
21
21
years of professional experience
4
4
Certificates
2
2
Languages
Work History
Digital Experience BA | Senior BA
QBE Group Shared Services Centre
06.2025 - Current
- Knowledge of Workday Human Capital Management (HCM) modules, including Recruitment and Staffing, Compensation and Benefits, Payroll, Absence/Time Off, and Time Tracking.
- Delivered strategic analysis and support across Core HR functions to optimize workflows, enhance employee experience, and align system capabilities with business needs.
- Acted as a liaison between business and technical teams to ensure seamless configuration, testing, and deployment of Workday solutions across the HCM lifecycle.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with the WalkMe team to develop in-app guidance for new Workday features and enhancements, providing users with contextual, step-by-step support directly within the interface to improve user adoption and overall experience.
Senior Business Analyst
Asian Development Bank
04.2024 - 03.2025
- Business Analyst for Moody's Analytics - The CreditLens™ Solution
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- User Journey Mapping using Digivision (Avolution Abacus Software) for business process modelling on CreditLens workflows to identify pain points and opportunities for optimization
- Business Analysis on Credit Lens Sprint Releases. Focusing on Requirement Elicitation, Solution Demo and Enhancement deliveries with Private Sector Operations Department (PSOD) Entity Management and Middle Office Departments (MO) Covenants, a condition in a commercial loan agreement between a borrower and a financial institution that requires the borrower to fulfill certain conditions, or which forbids the borrower from undertaking certain actions.
- Collaborate closely with the Change Advisory Board (CAB) to review and submit Deployment Artifacts promptly during the Pre-deployment phase.
- Prepare the Sprint Deployment Runbook and oversee the pre-deployment and post-deployment activities
- Analyze and prepare a plan for decommissioning the PSOD Application. Propose the optimal solution for transitioning from the legacy system to Credit Lens, ensuring it becomes the exclusive source for Deals and Facilities information.
- Updated and developed scripts and queries to extract and analyze data from Credit Lens and utilized data visualization techniques to present and explain complex data sets to The Office of the Auditor General (OAG)
Business Analyst
Discovery Network Asia Pacific Pte Ltd
01.2014 - 02.2022
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Responsible for Unit and UAT Regression Testing on IBMS Content & Sales Systems, BTS Sales and other applications.
- Provide support and coordinate with Vendor, Regional managers, users, and/or System Administrators on status/resolution of production issues and project implementations.
- Prepare documentations - testing scripts, workflow reviews, FAQs
- Creation of tracker/tickets and provide escalation/updates when needed
- Participate in conference and team/management calls.
- Requirement gathering on report development/migration and System Functionality Enhancements.
Technical Consultant
Teradata
03.2012 - 12.2013
- Analyze the method of transforming and loading of existing data Application Support and event jobs from Sybase into a new Teradata environment
- Working closely within a data focused team responsible for coding IT Regression Testing/UAT , testing and executing one-off and regularly run SQL scripts
- Provide necessary change and support documentation
- Ensuring as part of the data migration that data quality, integrity and completeness is maintained or improved
- Take ownership of the Informatica ETL mapping development and testing of all data transformation, extraction and migration activities
- Communicate with Brokers offshore counterpart about the status and make sure that they are documented once ready for production deployment
- Ensure that any Brokers key fields and business rules adhere to STM documents
- Execute one off data migration jobs as required via Informatica Workflow manager or Event Engine scheduling server
Technical Analyst
Ascade Asia Pacific Pte Ltd
05.2009 - 03.2012
- Collaborative work with other analysts & developers to be responsible for a number of Telecommunication clients
- Together we are accountable for all support beginning from owning the issue report to delivery of the solution to those customers which includes assisting the customer from understanding application to rectifying defects deep inside the core of the product by means of in-depth and technical analysis of challenging problems experience by the customers
- Communicate the progress of the issue reported to the customer using customer support web, e-mails, or telephone calls
- The role requires the full understanding of the product Carrier Cockpit, excellent analytical and technical skills and team player
Analyst Programmer
ESPN Star Sports
10.2008 - 04.2009
- Develop customized reports and work-around procedures to overcome system limitations and defects
- Offer support on IBMS (Integrated Broadcast Management System) and assists in user acceptance testing
Senior Software Engineer
SAVI, A Lockheed Martin Company
04.2008 - 10.2008
- Develop customized applications and scripts for transferring data and logical database model to a new technology.
Application Support Engineer
Hewlett Packard
03.2007 - 03.2008
- Logging of call issues and route ticketing to desired workgroup using HP Open View Source Desk
- Perform job control functions for specific schedules as per client and/or end-user request
- Support on-call issues thru e-mail/phone correspondences on a 4x3/3x4 support for clients worldwide
- Analyze and provide proper action to resolve database issues, internal/external system downtime and generate reports.
Software Engineer
Alsons/ADTX Information Systems, Inc
09.2005 - 02.2007
- Part of the system development team for a manufacturing company of car bearing parts
- Participate in requirement gathering with the users and develop the modules and reports as per signed-off agreement.
Oracle Developer
Asian Business Solutions, Inc
07.2004 - 08.2005
- Develop/enhance modules and reports based on change requests
- Validate test plans and prepare all areas of documentation
- Ensure that constraints are highlighted to Project Manager and all activities of the project adheres to company's system methodology
- To deliver sign-off forms and corrective actions to clients
- Create and customized workflows (DFD, ERD)
- Provide customer support services and training during annual maintenance.
Education
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
Sta. Mesa, Manila, Philippines 06.2000 - 05.2004
Skills
Data Analysis
Requirements Gathering
User Acceptance Testing
Stakeholder Management
Process Mapping
Business process Improvement
Agile Methodology
Software Development Lifecycle
SQL Proficiency
Gap analysis
Customer Needs Assessment
IIBA methodologies
Needs assessments
Test case scenarios
Data Modeling
Business Analysis
Documentation
Requirements Analysis
Analytical Skills
Affiliations
- International Institute of Business Analysis (IIBA Member)
Software
VBA Macro
Worksfot Automation
Crystal Report
Informatica
Oracle Forms & Reports
Oracle Forms / Reports
C/C
Visual Basic
Certification
ECBA™ - Entry Certificate in Business Analysis™
Interests
Digital Creator
Timeline
Digital Experience BA | Senior BA
QBE Group Shared Services Centre
06.2025 - Current
Senior Business Analyst
Asian Development Bank
04.2024 - 03.2025
ECBA™ - Entry Certificate in Business Analysis™
08-2023
International Institute of Business Analysis – IIBA Member License
03-2023
Worksoft Certified Specialist, Discovery Network
02-2015
Business Analyst
Discovery Network Asia Pacific Pte Ltd
01.2014 - 02.2022
Teradata 12 Certified Professional, Teradata
05-2012
Technical Consultant
Teradata
03.2012 - 12.2013
Technical Analyst
Ascade Asia Pacific Pte Ltd
05.2009 - 03.2012
Analyst Programmer
ESPN Star Sports
10.2008 - 04.2009
Senior Software Engineer
SAVI, A Lockheed Martin Company
04.2008 - 10.2008
Application Support Engineer
Hewlett Packard
03.2007 - 03.2008
Software Engineer
Alsons/ADTX Information Systems, Inc
09.2005 - 02.2007
Oracle Developer
Asian Business Solutions, Inc
07.2004 - 08.2005
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
06.2000 - 05.2004
Languages
English
Filipino