Elmer M. Balce Jr.

• Capturing detailed requirements from business requirements documentation, integration specifications and workshops/meetings
• Leading and managing requirements, walk through and demos with key business stakeholders and technical teams
• Translating requirements into high quality user stories with supporting artifacts including mock-ups/wireframes, workflow diagrams, sequence diagrams, and data mapping specifications
• Translating requirements into high-quality user stories with supporting artifacts including mock-ups/wireframes, workflow diagrams, sequence diagrams, and data mapping specifications
• Created acceptance criteria that aligned with build requirements, ensuring clarity and quality in deliverables
• Analysing and facilitating in the design of software solutions
• Guided team members through project tasks
• Facilitated workshops to achieve project outcomes

1) TAMI (Technical Assistant Messaging Intelligence) Chatbot Migration

2) AskIT Copilot Chatbot with ServiceNow integration

3) IRM (Indonesian Resident Mission)Vehicle Reservation App

• Facilitated requirements elicitation workshop, presenting findings to stakeholders for informed decision-making.
• Define business processes in consultation with business users.
• Design and present potential solution to stakeholders.
• Develop necessary requirements document for the project.
• Develop prototype based on agreed requirements.
• Coordinate with testing team and assist users with User Acceptance Testing.
• Monitor and manage bug fixes/issues and their resolution.
• Collaborated with vendor(s) to clarify requirements, design solutions, and ensure quality assurance.

• Understand clients’ business processes.
• Responsible for managing multi-level relationships with clients.
• Managed ongoing support for applications; prioritized issues and worked with customers to address their business needs effectively.
• An end to end Business Analyst working closely both in client and technical team to deliver a project focusing on API integration from our bank client to different banks nationwide.
• Formally document prioritized solution requirements that are aligned with technical and business feasibility plan and execute acceptance Testing.
• Document API processes and integrations all related to the Bank’s transactions.
• An end-to-end Business Analyst working closely both in client and technical team to deliver a project focusing on API integration from our bank client to different banks nationwide.
• Formally documenting prioritized solution requirements that are aligned with technical and business feasibility plan and execute acceptance Testing.

• Act as the representative and be the client's "single contact".
• Analyzed and documented API services utilized by the bank.

• Leads, Determines, Elicits, analyzes requirements, recommends solutions and delivers an integrated, end-to-end IT solution to the business community.
• Built, enhanced, and maintained simple to complex systems to meet business needs while monitoring and coaching business systems analysts at all levels in delivering business analysis tasks.
• Functionally supervises IT project team members and ensures that deliverables are completed within agreed schedule and budget.
• Understands global and future technology landscape, uses technology extensively in work. Able to perceive technology impacts and problems before they happen.
• Leads the analysis of business requirements, facilitates designs sessions with team to define the solution and recommends the appropriate IT solution.
• Assess business process and system inefficiencies and offer advice on possible business process and system improvements.
• Leads the preparation and ensures that system requirements are aligned with user expectations.
• Collaborated with developers to implement requirements, providing guidance to testers during system/integration testing and user acceptance testing.
• Reviews and signs-off the System Test Strategy and System Test Cases to ensure completeness and correctness.
• Monitors and tracks all phases of the project. Communicates with project team/stakeholders on the status of system projects and related issues on a regular basis and prepares progress reports within agreed timeframes.
• Plans the activities, timetable, deliverables and resources for small systems projects and leads the team to complete the assigned tasks following agreed schedule and budget
• Reviews plans and progress of different work groups to ensure work is coordinated and continues to meet overall project objectives.

Achievements

• Automated monthly reporting for the bank by standardizing data mapping in SAP, reducing human error and time required for report completion.
• Able to implement an ETL process to automate the existing business processes.

• Translate business requirements or high-level user stories into detailed user or technical stories and acceptance criteria that can be efficiently implemented by the agile development team with minimal additional input.
• Collaborated with internal teams to resolve client issues, ensuring clear and timely communication
• Interacted with business owners and IT to identify, interpret, and document requirements for improved project alignment
• Collaborate with internal teams for issue resolution communication with clients
• Work with team members to proactively identify, communicate and resolve issues.
• Work independently with minimal direction.
• Developed and executed comprehensive test plans, scenarios, and scripts to ensure software quality and functionality.

Achievements

• Able to create user stories defining the process transformation agreed by the bank, process maps, user manual which aims to integrate the insurance products of the banks to different third-party applications both in mobile and web.

• In charge of Enterprise-wide systems, processes and business domains.
• Maintained expertise in assigned function to provide sound recommendations on business needs and identify automation opportunities.
• Leads the analysis of business requirements, facilitates design sessions with team to define the solution and recommends the appropriate IT solution.
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during System/Integration Testing and/or User Acceptance Testing
• Reviews and signs-off the System Test Strategy and System Test Cases to ensure completeness and correctness.
• Functionally supervises IT project team members and ensures that deliverables are completed within agreed schedule and budget.
• Monitors and tracks all phases of the project. Communicates with project team/stakeholders on the status of system projects and related issues on a regular basis and prepares progress reports within agreed timeframes.
• Plans the activities, timetable, deliverables and resources for small systems projects and leads the team to complete the assigned tasks following agreed schedule and budget
• Assisted users in preparing comprehensive business cases that align with project objectives.
• Assess business process and system inefficiencies and offer advice on possible business process and system improvements.
• Monitored and tracked all project phases, communicated status updates to project team and stakeholders, and prepared timely progress reports.
• Assists users in the preparation of business cases.
• Reviews plans and progress of different work groups to ensure work is coordinated and continues to meet overall project objectives.

• Created timelines, user stories on every feature and provided support after deployment.
• Improved the existing processes, user Interface and algorithms being used by the apps

• Interacts with business process owners and clients, both external and internal, to gather business requirements and identify solutions for new and existing applications.
• Conducts BUR walkthrough sessions with sponsor, stakeholders, SMEs and project team.
• Prepared detailed BUR documentation, capturing all requirements at the appropriate level of detail according to established standards.
• Ensures that all detailed BUR artifacts are delivered within project timelines.
• Obtains sign-off/approval of detailed BURs from all required signatories.
• Provides support to the respective teams for BUR clarification during development and testing phases.
• Resolved callouts and issues related to business requirements by collaborating with stakeholders, SMEs, and affected teams.
• Reviews and provides feedback on traceability of BURs to technical/testing artifacts

Achievements

• Able to enhance the existing major apps used by UNILAB in both asset management and packaging systems. Provided a major revamp both in front-end and back-end processes.

• Identified and documented needs of multiple stakeholders to align project goals.
• Facilitating the negotiation of requirements amongst multiple stakeholders.
• Understanding the needs of multiple stakeholders.
• Guided business stakeholders in envisioning future processes and necessary changes for alignment.
• Helping the business stakeholders envision the future and how their work will need to change to support the future.
• Creating, analyzing, and validating detailed functional specifications.
• Facilitating design sessions with the implementation team to define the solution.

Performing presentations during client meetings.

• Led analysis and documentation of Mundipharma’s eBudget system to ensure comprehensive understanding and implementation.
• Delivered a new application from scratch with complete documentation.

• Working as Technical Specialist that supports a financial software and does troubleshooting for escalated calls from clients.
• Collaborated with technical team to clarify escalated issues, documenting and creating tickets to streamline problem resolution.

Achievements

• Was recognized as one of the top performers for the year 2018 as a technical specialist due to continuous support for the technical team and its needed documentations.
• Assisted international clients, particularly in the US, through calls, chats, and emails to address technical inquiries.

• Worked as a Business Analyst/ Product Owner in our Company that specialized in the full functionality of our Internal web Apps and receiving customer feedback.
• Addressed client issues related to application usage.
• Create user stories, FSD and flow charts to translate requirements readable to clients and technical team.
• Provided level 2 production support for collaboration tools, conducting troubleshooting, application performance testing, and client education.
• Led cross-functional teams in developing data-driven strategies to optimize project outcomes and drive client satisfaction.
• Performed level 2 production support to all Collaboration tools that we are using which includes high-level troubleshooting, application performance testing and client education.
• Do client facing if there are issues in the applications they are using.

• Processed online orders for internet, TV cable, and home phone services for AT&T customers.
• Assisted US clients over the phone, documenting their orders accurately and efficiently.
• Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
• Mentored new hires through training initiatives, providing shadowing opportunities to enhance their learning and adaptation to the role.