Abegael Pasay
Customer Service Professional
Manila,Metro Manila
Summary
Enthusiastic Customer Service Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of client satisfaction and exceeding expectations. Motivated to learn, grow and excel in a different industry and line of business.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Senior Specialist 1
JP Morgan Chase
Taguig
03.2010 - 04.2019
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Recorded all information regarding financial status of customers.
- Processed payments and applied to customer balances.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Customer Service Representative
ICT Marketing Services
Mandaluyong
09.2009 - 03.2010
- Maintained customer satisfaction for Chase clients with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
ePLDT Ventus
Pasig
04.2008 - 09.2009
- Delivered exceptional customer service to BDO credit cardholders by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Team Member
Kuwait Food Company
Al-Ain, UAE
03.2006 - 08.2007
- Prepared and expedited food orders to support waitstaff and other team members.
- Received orders from customers and input into order management system.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Kept register accurate through correct billing, payment processing and cash management practices.
Call Center Agent
Corporate Executive Search Inc
Pasig
03.2004 - 09.2004
- Provided accurate information about Smart prepaid promotions, customer programs and products, helping drive high customer retention.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Met all customer call guidelines including service levels, handle time and productivity.
Telemarketer
Global Alliance Manpower
Pasig
08.2003 - 01.2004
- Delivered scripted sales talks to customers reached via manual dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Answered questions with knowledgeable responses.
- Overcame objections using friendly, persuasive strategies.
Education
Certificate in Teaching Program - Education
Philippine Women's University
Manila 10.2019 - 06.2020
BBA - Marketing
Polytechnic University of The Philippines
Manila 06.1999 - 05.2003
Skills
Complaint resolution
Creative problem solving
Customer database management
Collaboration
Teamwork
Verbal and written communication
Flexible & Adaptable
Self-motivated professional
Computer skills
Timeline
Certificate in Teaching Program - Education
Philippine Women's University
10.2019 - 06.2020
Senior Specialist 1
JP Morgan Chase
03.2010 - 04.2019
Customer Service Representative
ICT Marketing Services
09.2009 - 03.2010
Customer Service Representative
ePLDT Ventus
04.2008 - 09.2009
Team Member
Kuwait Food Company
03.2006 - 08.2007
Call Center Agent
Corporate Executive Search Inc
03.2004 - 09.2004
Telemarketer
Global Alliance Manpower
08.2003 - 01.2004
BBA - Marketing
Polytechnic University of The Philippines
06.1999 - 05.2003